Meet our panelist: the elegant Angela Mensah-Poku, director for commercial operations and digital transformation, Vodafone Ghana.
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Meet our keynote speaker: Bruce Temkin
Experience Management (#XM) Visionary, Keynote Speaker, Head of Qualtrics XM Institute, and Co-Founder of CXPA.org
- Blog Posts | cxtips | Learn
Customer Experience as a profession.
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
- Blog Posts | cxpghana | Learn | News
Leading the Experience Revolution: A New Year Message from the President
Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
Bad Behaviour Unjustified! (A twist to Employee Experience)
In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….
November is really the last month of the year ?. 😲
November is really the last month of the year. If you truly want to crush your yearly goals before 2023 starts then November is your very last month to grind. “But why not December JP? We still have 2 months!” Well, December’s an extremely hectic month and you will most likely be super busy. Christmas,…
