As the clock struck 6 AM, I, Naa Dedei Sama, walked into the bustling airport with unwavering confidence. A subtle smile played on my lips as the thrill of fulfilment coursed through my veins. I was on the brink of receiving my hard-earned PhD after years of dedication and hard work. However, this day held more than just academic success; crucial job interviews were also on the horizon, and my quest for early tickets had left me sleep-deprived.
Message From the Team !Welcome to the third edition of our newsletter.This year has been an exciting one for us, brimming with insights and experiences.If you missed this year’s conference, do not worry; we’ll provide you with a glimpse of what transpired. In addition to our usual compelling content, this edition introduces new segments –…
Meet Yvonne, a certified Customer Experience Specialist (CXS) with over 14 years of dedicated service, leaving an indelible mark on Ghana’s customer experience landscape. Yvonne’s expertise spans customer experience, service excellence, and branch operations, grounded in data-driven strategies that reshape the customer journey.
In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Mr. Gideon Ataraire. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way.
It’s been a week since the CXP Conference, and we’re reflecting on the amazing individuals who made it all possible. 🙌 Your presence, support, and enthusiasm were the driving force behind our success. Whether you were an attendee, a speaker, or part of the organizing team, your role was invaluable. Thank you for being a…
Imagine making a local call for assistance and almost instantly being ushered into an Indian landscape. Virtually being forced to converse about your banking issues with someone thousands of miles away, who mispronounces your name, mumbles his own and interrogates you as one ‘guilty until proven innocent’. Worse is that after shocking you and quickly…
Welcome to the most anticipated and impactful Customer Experience event of the year in Ghana! Our mission is to create a transformative experience that leaves a lasting mark on attendees, industry professionals, and participants alike. This year, we’re raising the bar even higher, setting new standards for excellence, and fostering unparalleled connections that will shape…
Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…
Message From the Team ! Welcome to the thrilling second edition of our CX Newsletter, where we unveil the latest updates and exhilarating developments in customer experience and CXP Ghana! A huge shoutout to our incredible contributors and sponsors who made this newsletter a reality. This edition is packed with captivating content, including an insightful…
IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…