RECENT BLOG POSTS
Explore and learn through others and their experiences. Check out these community created blog posts.
Something big just happened in Ghana’s customer experience space. On Tuesday 5th August, at a vibrant press event in Accra, Customer Experience Professionals Association Ghana (CXP Ghana) officially launched the Ghana Customer Experience
Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development
Meet Adinor Puplampu, the Principal and Founder of Batelier Consulting, and one of Ghana’s leading voices in Customer Experience Management. With over 20 years of experience, Adinor has consistently shaped
The recently concluded CXP Ghana Conference was a remarkable gathering of industry leaders, innovators, and stakeholders, all united by a common goal: to enhance citizen experiences across Ghana.
On Tuesday, 26th November, a delegation from the Council and Executive of the Customer Experience Professionals Ghana Association (CXP Ghana), together with our dedicated Media Ambassador, Mr. George...
Last week, Members of the Governing Council and Executive of the Customer Experience Professionals Ghana Association (CXPGHA) were honoured to pay a courtesy visit to the Hon. Emmanuel Kwadwo Agyekum...
Highlights from the 5th Annual CXP Ghana Conference & CXX Awards 2025 The Labadi Beach Hotel was alive with energy on Friday 10th October, as Ghana’s CX community gathered for the 5th Annual CXP...
INCLUSIVE INNOVATION: A SUSTAINABLE FUTURE DRIVEN BY DIVERSITY, ACCESSIBILITY, AND AI IN CX 7:30 am Registration and Welcome Coffee (SPONSORED – LABADI BEACH) 9:00 am Prayer followed by Opening...
📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to...
Nominations for the Ghana Customer Experience Excellence Awards 2025 are officially open and will close on 5 September 2025. This year’s awards will honour outstanding individuals who are shaping the...
Evelyn is Chief Customer Officer of Absa Bank Ghana limited. Prior to this role, she was Head of Customer Segments and Affluent Banking at Absa Bank Ghana, responsible for the development and...
Frequently Asked Questions (FAQs) Ghana Customer Experience Excellence (CXX) Awards 2025 1. What is the Ghana CXX Awards? The Ghana Customer Experience Excellence (CXX) Awards is the country’s first...
Robert deGraft-Hanson is a seasoned Public Financial Management (PFM) Specialist and Management Consultant with extensive expertise in improving governance, transparency, and accountability in the use...
Are you a CX Professional or Want to Gain your CX Certification? The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals