Corporate Hangout – March 31st ’23
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The Power of Emotions in CX.
Understand the role emotions and empathy play in the customer's overall experience of your service or business.
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Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
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CX Fundamentals Training Course 18th March 2023
New to Customer Experience or Need a Refresher? The CX Fundamental course will...
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Corporate Hangout – Budgeting for a successful CX project
Join us for the next and last installment of the 2022 Corporate hangout...
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November is really the last month of the year ?. 😲
November is really the last month of the year. If you truly want...
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I lost a Breast due to a bad Patient Experience
A simple question of “when was your last Menstrual Cycle " led to...
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What you missed, the 2022 Annual CXP Ghana Conference
This year's conference did not fall short of excitement. A power-packed day filled...
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Happy CX Day
CXPA will celebrate the tenth annual CX Day on Tuesday, October 4, 2022....
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Physically Challenged Individuals Cannot Have Fun !!!??? 🧐
I am Ahimaa, (pronounced a:hi:maa). I am physically challenged; I sometimes walk with...
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