Meet our keynote speaker: Bruce Temkin
Experience Management (#XM) Visionary, Keynote Speaker, Head of Qualtrics XM Institute, and Co-Founder of CXPA.org
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Blog Posts | CX Spotlight | cxpghana | cxtips | March 2023
CX Spotlight: Benjamin Akuffo
Part 2 of this edition’s CX Spotlight focuses on another CX Hero; Benjamin Akuffo, (MD, MultiThread ICT Solutions Limited): Meet Benjamin, a true CX enabler, with a wealth of experience in IT management spanning over 23 years. He is deeply passionate about driving Business Process Optimization, Digital Transformation, Business Intelligence, Cyber Security, and Business Continuity…
Shifting Strategies in Banking: The CX Implications for Customers and Businesses
As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
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What do you stand for as a CX Professional?
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
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International Workers’ Day: What It Means and Its Significance.
International Worker’s Day or May Day as it is popularly known is a holiday that has been in existence for over a decade. Celebrated in most countries, May Day has had many different meanings over the years and is celebrated differently in different cultures around the world. Its most common reason for observance is the…
CX Spotlight – Adel Afele-Gavu
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
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Being Intentional!
“Intentional we choose to be, With fresh eyes we truly see. A step forward with a heartfelt smile, To make the world a better mile.” The idea of customer experience may seem complicated, but it’s really about creating a business that’s easy and enjoyable to deal with at any time. We all want to feel…