Meet our keynote speaker: Bruce Temkin
Experience Management (#XM) Visionary, Keynote Speaker, Head of Qualtrics XM Institute, and Co-Founder of CXPA.org
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I lost a Breast due to a bad Patient Experience
A simple question of “when was your last Menstrual Cycle ” led to a Mastectomy. Simple as that…wait a minute. Is it that simple a story? I am Ahimaa, (pronounced a:hi:maa). A 48-year-old female breast cancer survivor with one breast due to bad patient experience. Here is my story…. I have MRKH syndrome, meaning I…
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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…