Meet our keynote speaker: Bruce Temkin
Experience Management (#XM) Visionary, Keynote Speaker, Head of Qualtrics XM Institute, and Co-Founder of CXPA.org
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Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
Fancy HQ nearby, Distant Contact Centre Far away
Imagine making a local call for assistance and almost instantly being ushered into an Indian landscape. Virtually being forced to converse about your banking issues with someone thousands of miles away, who mispronounces your name, mumbles his own and interrogates you as one ‘guilty until proven innocent’. Worse is that after shocking you and quickly…
My Waakye Experience
A little over a decade ago, on a fine Sunday morning, my love for two things was concluded; love professed to a lovely, beautiful, and sweet young lady, whom I affectionately call Jem, and the second…one of the tastiest and well served “waakyes” on this part of the globe. Let me elucidate further, it was…
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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…
A Ghana That Works – Crafting the Ultimate Ghanaian Experience
At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.
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What do you stand for as a CX Professional?
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
