Meet our panelist: Francis Gota, the CEO of AYO Intermediaries Ghana
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Profile: Margaret Takyi-Micah
PROFILE OF MARGARET TAKYI-MICAHMargaret Takyi-Micah is a distinguished Business Growth and Client SuccessStrategist, African Women’s Wealth Advocate, and Leadership Coach and Consultant.Widely recognized as the “Queen of Customer Service,” Margaret has built an illustrious career transforming customer service cultures across diverse industries. EDUCATION AND HONORS:Margaret holds an MBA from Henley Business School, UK, and a…
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The African Union, and the customer experience industry.
The African Union is an organization that embodies the spirit of unity and collaboration in Africa. Its creation was a significant milestone in the history of the continent, as it represents a shared vision of a brighter future for all Africans. The African Union’s objectives are to accelerate economic, social, and political integration among African…
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Nominations Extended: Ghana Customer Experience Excellence Awards 2025
📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to Friday, 12th September 2025. This extension gives more individuals and companies the chance to participate in this landmark recognition program, while also allowing…
Shifting Strategies in Banking: The CX Implications for Customers and Businesses
As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
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African motherhood, the beginning of African hospitality
African hospitality is deeply rooted in the traditions of motherhood and the values of community and togetherness. In many African cultures, motherhood is seen as a sacred and revered role, and the act of welcoming guests into one’s home is a reflection of that honor. From an early age, African mothers instill in their children…
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The hard truth about Influencer Marketing
It is now commonplace to see organizations using influencers as part of a digital marketing strategy. Often the concept of influencer marketing has been construed as Celebrity marketing or Celebrity endorsement. While the lines are blurry on the distinction between the two in our part of the world, the focus of this post is to…
