Meet our panelist: Francis Gota, the CEO of AYO Intermediaries Ghana
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Meet our Special Guest Speaker: Dr. Mrs. Irene Stella Agyenim-Boateng
Dr Mrs Irene Stella Agyenim-Boateng (widely known as STELLA) is a C-Suite Human Resource Executive. She is a product of the University of Cape Coast where she obtained a Bachelor of Arts (Hon) Degree and a Diploma in Education, concurrently. She also holds a Post Graduate Certificate and a Post-Graduate Diploma in Public Administration from…
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Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
CXP Ghana celebrates and acknowledges its patron as a pacesetter in the Service Excellence industry.
Margaret Takyi-Micah, A nationally recognized Customer Service Expert, Speaker, Consultant, Coach, and Author. She holds an MBA from Henley Management College UK (Henley Business School) and a degree in English with Linguistics from the University of Ghana, Legon. She was adjudged distinguished alumni by the department of Linguistics on its 50th anniversary. She was a…
How CX Works For Small Businesses
IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…
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What Airbnb Did Right!
In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…