Meet our panelist: Francis Gota, the CEO of AYO Intermediaries Ghana
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November is really the last month of the year. If you truly want to crush your yearly goals before 2023 starts then November is your very last month to grind. “But why not December JP? We still have 2 months!” Well, December’s an extremely hectic month and you will most likely be super busy. Christmas,…
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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
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African motherhood, the beginning of African hospitality
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What is Customer Experience Architecture?
The customer experience architecture connects all aspects of the customers’ experience with the business and the organization. It maps the fluidity of customers’ needs and expectations, highlights major opportunities to have business impact and translates these into clear organizational capabilities. Service providers are continually reshaping their offering in response to changing customer needs and demands….
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CX Spotlight: Evelyn Acquah
On this episode of CX Spotlight, we talked with Evelyn Acquah; Chief Customer Officer of ABSA Bank Ghana.