New to Customer Experience or Need a Refresher?
The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.
The focus areas are:
• CX Maturity Model
• Persona Design
• Journey Mapping
• CX Measurements
Date: Saturday, 18th March 2023
Time: 9am to 3pm
Location: Virtual (zoom details will be shared via email)
CXP Members – GHS 600.00/person ( Check Email for Special Promo Code or contact akwaaba@cxpghana )
Non- CXP Members – GHS 750.00/person
Group Discount (Min. of 10) – GHS 600.00/person ( Contact Us for this package firstname.lastname@example.org )