Looking Back: Annual CXP Ghana Conference ’24
The recently concluded CXP Ghana Conference was a remarkable gathering of industry leaders, innovators, and stakeholders, all united by a common goal: to enhance citizen experiences across Ghana.
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Will you get a Pearl or a Pebble? – The Service in Customer Experience
“Is a single bad apple enough to spoil the entire bunch?“That question echoed in my mind as I pulled out of the sleek parking lot of Oasis Bank on Osu Oxford Street.It was January 2, 2024, and I was determined to start the year by taking charge of my finances. There was a bustling sound…
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CX Zone Newsletter #5
Back with More Love! Let us be honest – this year hasn’t exactly been a walk in the park. But through it all, you have shown incredible strength and resilience. Even amidst life’s curveballs, you manage to tackle challenges with finesse and keep smiles on our customers’ faces. That’s something to celebrate! We are raising…
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CX Spotlight – Issaka Ibrahim
Meet Issaka Ibrahim, a distinguished professional who has made significant contributions to the customer experience discipline. With over 12 years of leadership experience in the financial industry, Issaka is a seasoned financial expert known for his strategic vision and customer-centric approach. As a Chartered Global Investment Analyst and the General Manager of Metropolitan Pensions Trust…
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CX Spotlight – Dr. Birago Antwi- Agyei
Meet Dr. Birago Antwi- Agyei, a seasoned Customer Service Practitioner with over 25 years’ experience in Customer Service. Within this period, she has been involved in delivering customer service in the airline, banking and public sectors. Her areas of expertise include Strategy formulation, Training Needs assessment, Developing and facilitating of training programs. She has a…
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Conference | Events | News
Be a Part of Something Revolutionary: Sponsor the 2024 CXP Ghana Conference!
The Customer Experience Revolution is HereCXP Ghana is gearing up for its biggest conference yet, happening on the 11th October 2024, at the Labadi Beach Hotel in Accra-Ghana. This year’s event promises to be a landmark occasion, bringing together the brightest minds in customer experience (CX) from across Ghana and beyond. Are you ready to…
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My Waakye Experience
A little over a decade ago, on a fine Sunday morning, my love for two things was concluded; love professed to a lovely, beautiful, and sweet young lady, whom I affectionately call Jem, and the second…one of the tastiest and well served “waakyes” on this part of the globe. Let me elucidate further, it was…
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My Boss Hated Me!
With years of experience behind me at the organization, I eagerly jumped into a new role as a team lead, ready to give it my all. Excited for the change, I dove in headfirst, confident that my boss would be impressed by my quick grasp of things. But just as I was settling in, we…
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Bad Behaviour Unjustified! (A twist to Employee Experience)
In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….
