CX Spotlight – Issaka Ibrahim

CX Spotlight – Issaka Ibrahim

Meet Issaka Ibrahim, a distinguished professional who has made significant contributions to the customer experience discipline. With over 12 years of leadership experience in the financial industry, Issaka is a seasoned financial expert known for his strategic vision and customer-centric approach. As a Chartered Global Investment Analyst and the General Manager of Metropolitan Pensions Trust…

CX Spotlight – Dr. Birago Antwi- Agyei

CX Spotlight – Dr. Birago Antwi- Agyei

Meet Dr. Birago Antwi- Agyei, a seasoned Customer Service Practitioner with over 25 years’ experience in Customer Service. Within this period, she has been involved in delivering customer service in the airline, banking and public sectors. Her areas of expertise include Strategy formulation, Training Needs assessment, Developing and facilitating of training programs. She has a…

Be a Part of Something Revolutionary: Sponsor the 2024 CXP Ghana Conference!
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Be a Part of Something Revolutionary: Sponsor the 2024 CXP Ghana Conference!

The Customer Experience Revolution is HereCXP Ghana is gearing up for its biggest conference yet, happening on the 11th October 2024, at the Labadi Beach Hotel in Accra-Ghana. This year’s event promises to be a landmark occasion, bringing together the brightest minds in customer experience (CX) from across Ghana and beyond. Are you ready to…

Bad Behaviour Unjustified! (A twist to Employee Experience)
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Bad Behaviour Unjustified! (A twist to Employee Experience)

In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….

The Chocolate or the Pillar
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The Chocolate or the Pillar

Drawing from a mentorship session with Amanda Akushie and Yvonne Quashie, a relatable scene unfolds: A woman arrives at the office with her lively toddler in tow, injecting a dose of energy into the environment. The toddler’s enthusiastic requests for freedom echo through the halls, catching the attention of the branch manager, who emerges with…