• Be a Part of Something Revolutionary: Sponsor the 2024 CXP Ghana Conference!
    The Customer Experience Revolution is HereCXP Ghana is gearing up for its biggest conference yet, happening on the 11th October 2024, at the Labadi Beach Hotel in Accra-Ghana. This year’s event promises to be a landmark occasion, bringing together the brightest minds in customer experience (CX) from across Ghana and beyond. Are you ready to…
  • My Waakye Experience
    A little over a decade ago, on a fine Sunday morning, my love for two things was concluded; love professed to a lovely, beautiful, and sweet young lady, whom I affectionately call Jem, and the second…one of the tastiest and well served “waakyes” on this part of the globe. Let me elucidate further, it was…
  • My Boss Hated Me!
    With years of experience behind me at the organization, I eagerly jumped into a new role as a team lead, ready to give it my all. Excited for the change, I dove in headfirst, confident that my boss would be impressed by my quick grasp of things. But just as I was settling in, we…
  • Bad Behaviour Unjustified! (A twist to Employee Experience)
    In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….
  • The Chocolate or the Pillar
    Drawing from a mentorship session with Amanda Akushie and Yvonne Quashie, a relatable scene unfolds: A woman arrives at the office with her lively toddler in tow, injecting a dose of energy into the environment. The toddler’s enthusiastic requests for freedom echo through the halls, catching the attention of the branch manager, who emerges with…
  • CX Zone Newsletter #4
    With Love, CX Zone Team! Guess who is back? We are revving up for another year of delivering great CX contentwith the first edition of the CX Zone newsletter for 2024! A massive thank you to all of you who continue to engage with our content. Yourfeedback fuels our passion, and this year, we want…
  • CX Spotlight – Adel Afele-Gavu
    In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
  • CX Spotlight – Mr. Stephen Essien
    In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Mr. Stephen Essien. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way. Profile Stephen Essien has made…
  • A Ghana That Works – Crafting the Ultimate Ghanaian Experience
    At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.
  • The hard truth about Influencer Marketing
    It is now commonplace to see organizations using influencers as part of a digital marketing strategy. Often the concept of influencer marketing has been construed as Celebrity marketing or Celebrity endorsement. While the lines are blurry on the distinction between the two in our part of the world, the focus of this post is to…
  • Service Stardust – The Timeless Tale of Mrs. Catherine Ahenkora Osei
    Prelude Hello, everyone! Today’s story breaks away from the norm. It’s the inspiring journey of a remarkable woman who devoted her life to touching hearts and embodying the true spirit of service. I recently had the honor of hearing all about the journey of Mrs. Catherine Ahenkora Osei. Even though I never had the chance…
  • Service into Experience – Training
    New to Customer Experience? This course will introduce you to the basic concepts of Customer Experience and help you transition from Customer Service to Customer Experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed to deliver great experiences. The focus points are: Course Training Objectives• Understand…
  • 2024, Activity Calendar​
    2024, Activity Calendar The best way to predict the future, is to create it.Join us into the future, with our 2024 line up of Training Programs, Mentorship, Events & more.Plan your dates ahead with the 2024 CXP Ghana Activity Calendar. You can always reach out to us for any assistance. DOWNLOAD – PDF VERSION –…
  • An Experience to Remember !
    They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…
  • Flightmare: The PhD Graduation That Wasn’t…
    As the clock struck 6 AM, I, Naa Dedei Sama, walked into the bustling airport with unwavering confidence. A subtle smile played on my lips as the thrill of fulfilment coursed through my veins. I was on the brink of receiving my hard-earned PhD after years of dedication and hard work. However, this day held more than just academic success; crucial job interviews were also on the horizon, and my quest for early tickets had left me sleep-deprived.
  • CX Zone Gh – Inside CXP Ghana Nov 2023 #3
    Message From the Team !Welcome to the third edition of our newsletter.This year has been an exciting one for us, brimming with insights and experiences.If you missed this year’s conference, do not worry; we’ll provide you with a glimpse of what transpired. In addition to our usual compelling content, this edition introduces new segments –…
  • CX Spotlight – YVONNE QUASHIE
    Meet Yvonne, a certified Customer Experience Specialist (CXS) with over 14 years of dedicated service, leaving an indelible mark on Ghana’s customer experience landscape. Yvonne’s expertise spans customer experience, service excellence, and branch operations, grounded in data-driven strategies that reshape the customer journey.
  • CX Spotlight – Mr. Gideon Ataraire
    In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Mr. Gideon Ataraire. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way.
  • Photos – Annual CXP Ghana Conference ’23
    It’s been a week since the CXP Conference, and we’re reflecting on the amazing individuals who made it all possible. 🙌 Your presence, support, and enthusiasm were the driving force behind our success. Whether you were an attendee, a speaker, or part of the organizing team, your role was invaluable. Thank you for being a…
  • Fancy HQ nearby, Distant Contact Centre Far away
    Imagine making a local call for assistance and almost instantly being ushered into an Indian landscape. Virtually being forced to converse about your banking issues with someone thousands of miles away, who mispronounces your name, mumbles his own and interrogates you as one ‘guilty until proven innocent’. Worse is that after shocking you and quickly…
  • Annual CXP Ghana Conference ’23
    Welcome to the most anticipated and impactful Customer Experience event of the year in Ghana! Our mission is to create a transformative experience that leaves a lasting mark on attendees, industry professionals, and participants alike. This year, we’re raising the bar even higher, setting new standards for excellence, and fostering unparalleled connections that will shape…
  • CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
    Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…
  • CX Zone Gh – Inside CXP Ghana July 2023 #2
    Message From the Team ! Welcome to the thrilling second edition of our CX Newsletter, where we unveil the latest updates and exhilarating developments in customer experience and CXP Ghana! A huge shoutout to our incredible contributors and sponsors who made this newsletter a reality. This edition is packed with captivating content, including an insightful…
  • How CX Works For Small Businesses
    IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…
  • CX Spotlight: Dr. Yaw Ofori-Adjei
    In the world of CX, there are countless unsung heroes making remarkable strides. In part 2 of this edition, we shine a spotlight on Dr. Yaw Ofori-Adjei (Consultant Physician, Korle-Bu Teaching Hospital and CTO of Fairgreen Ghana Ltd). We had the pleasure of getting to know him a little better, and his stories may just…
  • CX Spotlight: Chidinma O. Braye-Yankee
    In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Chidinma O. Braye – Yankee (Group Head – Corporate Comm. Service Quality & E-Business, OmniBSIC Bank). We had the pleasure of getting to know her a little better, and her stories…
  • Corporate Hangout – Fri 30th June 2023
    Customer feedback is absolutely crucial in today’s business landscape. It’s the key to unlocking exceptional customer experiences that will set you apart from the competition. 🌟 But wait, there’s more! Are you struggling to identify and fix those pesky processes that are hindering your customers’ journey? We’ve got you covered. 💪 Join us as we…
  • What Airbnb Did Right!
    In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…
  • Making the dream a Reality
    Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…
  • Being Intentional!
    “Intentional we choose to be, With fresh eyes we truly see. A step forward with a heartfelt smile, To make the world a better mile.” The idea of customer experience may seem complicated, but it’s really about creating a business that’s easy and enjoyable to deal with at any time. We all want to feel…
  • The African Union, and the customer experience industry.
    The African Union is an organization that embodies the spirit of unity and collaboration in Africa. Its creation was a significant milestone in the history of the continent, as it represents a shared vision of a brighter future for all Africans. The African Union’s objectives are to accelerate economic, social, and political integration among African…
  • Congratulations Amin Ayarnah on attaining Chartered Marketer Status!!
    On the 29th of April 2023, our very own Amin Ayarnah was part of the first and historic cohort to attain CIMG Chartered Marketer Status at Labadi Beach Hotel. This conferment came after he recently attained Chartered Marketer status with the CIM | The Chartered Institute of Marketing, UK. Here’s what he had to say…
  • Webinar: Building a Strong Customer Experience Culture with No-Code.
    As CX practitioners, we are all aware that in today’s ever-changing business landscape, providing a superior customer experience has become a top priority. We at CXP Ghana along with our partners xAfrica and Creatio CRM understand the challenges businesses face and to help you stay ahead of the curve, we would like to invite you…
  • African motherhood, the beginning of African hospitality
    African hospitality is deeply rooted in the traditions of motherhood and the values of community and togetherness. In many African cultures, motherhood is seen as a sacred and revered role, and the act of welcoming guests into one’s home is a reflection of that honor. From an early age, African mothers instill in their children…
  • International Workers’ Day: What It Means and Its Significance.
    International Worker’s Day or May Day as it is popularly known is a holiday that has been in existence for over a decade. Celebrated in most countries, May Day has had many different meanings over the years and is celebrated differently in different cultures around the world. Its most common reason for observance is the…
  • CX Zone Gh – Inside CXP Ghana April 2023 #1
    Message From the Team ! Welcome to the first edition of our CX Newsletter! Get ready for the latest updates and exciting developments in customer experience and CXP Ghana.   We are grateful to our amazing contributors and sponsors who made this newsletter possible. This edition features fantastic articles and tips to guide you. Plus,…
  • CX Spotlight: Benjamin Akuffo
    Part 2 of this edition’s CX Spotlight focuses on another CX Hero; Benjamin Akuffo, (MD, MultiThread ICT Solutions Limited): Meet Benjamin, a true CX enabler, with a wealth of experience in IT management spanning over 23 years. He is deeply passionate about driving Business Process Optimization, Digital Transformation, Business Intelligence, Cyber Security, and Business Continuity…
  • CX Spotlight: Evelyn Acquah
    On this episode of CX Spotlight, we talked with Evelyn Acquah; Chief Customer Officer of ABSA Bank Ghana.
  • The Future is Here: How AI Can Drive CX And Grow Your Business
    Have you ever been blown away by how fast a task was completed? Well, the answer may be AI.
  • Corporate Hangout – March 31st ’23
    Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 372 300 622 857Passcode: w4cTmQ Download Teams | Join on the web
  • The Power of Emotions in CX.
    Understand the role emotions and empathy play in the customer’s overall experience of your service or business.
  • Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
    In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
  • CX Fundamentals Training Course 18th March 2023
    New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
  • Corporate Hangout – Budgeting for a successful CX project
    Join us for the next and last installment of the 2022 Corporate hangout series. The perfect platform to network and develop inspiring CX knowledge. In these days where the economy fluctuates randomly, you must be financially stable to run any business at all successfully. We can’t ignore the investment of CX in any organisation’s budget….
  • November is really the last month of the year ?. 😲
    November is really the last month of the year. If you truly want to crush your yearly goals before 2023 starts then November is your very last month to grind. “But why not December JP? We still have 2 months!” Well, December’s an extremely hectic month and you will most likely be super busy. Christmas,…
  • I lost a Breast due to a bad Patient Experience
    A simple question of “when was your last Menstrual Cycle ” led to a Mastectomy. Simple as that…wait a minute. Is it that simple a story? I am Ahimaa, (pronounced a:hi:maa). A 48-year-old female breast cancer survivor with one breast due to bad patient experience. Here is my story…. I have MRKH syndrome, meaning I…
  • What you missed, the 2022 Annual CXP Ghana Conference
    This year’s conference did not fall short of excitement. A power-packed day filled with knowledge and insights from seasoned industry professionals, networking, gifts and more. We are most grateful to all sponsors and partners and anyone else that made this conference a reality, we could not have done this without you all. Learn more about…
  • Happy CX Day
    CXPA will celebrate the tenth annual CX Day on Tuesday, October 4, 2022. “CX Day is one of my favorite days of the year,” said Nancy Porte, CCXP, 2022 CXPA Chair. “It is an opportunity to celebrate the happy customers and positive outcomes that come from an organization united by a commitment to delivering great…
  • Happy Kwame Nkrumah Memorial Day
  • Join us on JoyFM 99.7 with Doreen Andoh today, lets talk about CXP Ghana
  • Physically Challenged Individuals Cannot Have Fun !!!??? 🧐
    I am Ahimaa, (pronounced a:hi:maa). I am physically challenged; I sometimes walk with the assistance of a prop due to a polio infection in my early childhood. I am a 45-year-old female network engineer in the Telecom industry, my office is within the business district of Accra. I love dancing to great music in my…
  • Meet our panelist: the man with the infectious smile, Caleb Kofie, Executive Director – Service Excellence Foundation.
  • Meet our panelist: René Vincent-Ernst, managing director Labadi Beach Hotel.
  • Meet our panelist: Odelia Ntiamoah CEO of SNB Group
  • Meet our panelist: Kofi Frimpong, VP Enterprise Solutions & Strategy, Medallia USA
  • Meet our panelist: Francis Gota, the CEO of AYO Intermediaries Ghana
  • Meet our panelist: the elegant Angela Mensah-Poku, director for commercial operations and digital transformation, Vodafone Ghana.
  • Meet our Special Guest Speaker: Dr. Mrs. Irene Stella Agyenim-Boateng
    Dr Mrs Irene Stella Agyenim-Boateng (widely known as STELLA) is a C-Suite Human Resource Executive. She is a product of the University of Cape Coast where she obtained a Bachelor of Arts (Hon) Degree and a Diploma in Education, concurrently. She also holds a Post Graduate Certificate and a Post-Graduate Diploma in Public Administration from…
  • Meet our keynote speaker: Bruce Temkin
    Experience Management (#XM) Visionary, Keynote Speaker, Head of Qualtrics XM Institute, and Co-Founder of CXPA.org
  • Meet our moderator, the elegant Nana Akua Mensah-Aborampah 
  • Meet our host for the 2nd Annual CXP Ghana Conference, the proficient George Sappor 🤵🏿‍♂️
  • Save over 10% today, Register Now. Early bird offer ends soon. ⏰
    Grab this opportunity. Save over 10% if you Register Now. Early bird offer ends soon. ⏰
  • Masterclass with Yaw Anim Barnafo and Esther Dokuwaa Ofosuhene, CCXP | Wed Sep 7
    Tune In to Masterclass with Yaw Anim Barnafo and Esther Dokuwaa Ofosuhene, CCXP, as we discuss ‘Customer Experience as a discipline, the role of the CX Professional’ Wednesday 7th September 13:30 GMT
  • Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
    CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience.  Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
  • CXP Ghana Annual Conference, Labadi Beach Hotel, October 6th
    See you soon 🚀 We are ready for the 2nd Edition of the Annual CXP Ghana Conference.Last year was amazing, and this year promises to be more exciting with our well-experienced set of panelists, moderators, keynote speakers, and more. You can also grab the opportunity to network in our exhibition hall, and meet and greet…
  • CXP Ghana celebrates and acknowledges its patron as a pacesetter in the Service Excellence industry.
    Margaret Takyi-Micah, A nationally recognized Customer Service Expert, Speaker, Consultant, Coach, and Author. She holds an MBA from Henley Management College UK (Henley Business School) and a degree in English with Linguistics from the University of Ghana, Legon. She was adjudged distinguished alumni by the department of Linguistics on its 50th anniversary. She was a…
  • Looking Back: Annual Conference ’21 in pictures…
  • THREE reasons to attend the 2nd Annual CXP Ghana Conference ‘22
  • Register Now for the 2nd Annual CXP Ghana Conference
    Join the Customer Experience Professionals Ghana Association, as we celebrate our 1st anniversary. Come Network with industry players, and build your knowledge in Customer Experience, Service Excellence and Digital Innovations. ThemeAccelerating growth through customer experience: The case study of Organizations and Industries This event is proudly sponsored by Access Bank Ghana Allianz Ghana Labadi Beach…
  • Early Bird Offer Ends Soon
    Grab the opportunity to save some money. Early bird offers to help you save over 10% for the Annual CXP Ghana Conference.
  • Meet Adinor
    Adinor Puplampu (AD-ee-GNAW POOH-plam-POOH) is a management consultant who helps organisations to improve their performance, especially in the area of Customer Experience. Prior to establishing his own consulting practice in 2019, Adinor spent over fourteen years, in the multinational technology media and telecommunications sector as a Customer Experience trainer, manager, and senior leader. Today he offers…
  • Meet Kojo Dougan
    Kojo Dougan is an experienced Business Operations & Strategy Executive with a passion for skills development, mentoring and a demonstrated history of working in the information technology and services industry. He is a Certified Solutions Provider with 20 years of experience in developing iterations and strategizing technology solutions for the private sector and is recognized…
  • Meet Esther Ofosuhene
    Founder and President – CXP Ghana Association| Managing Consultant REAM CXC Ltd| Bachelor of Arts English and French| EMBA Strategic Human Resource |Certified Customer Service Expert |Accredited Customer Experience Professional Esther Dokuwaa Ofosuhene is a customer experience professional and enthusiast known in the customer experience circles as #TheQueenofCX Ghana. She has over 15 years’ experience…
  • Call for Vendors
    Grab the opportunity to showcase your brand at the upcoming Annual Customer Experience Professionals Conference ’22.
  • Call for Sponsors
    Grab the opportunity to power this event.Sponsor brands will be promoted across media channels in addition to many other benefits.
  • Corporate Hangout – #LetsTalkCX
    Our Corporate Hangout is back, with a twist. Over the past few weeks, we have received a lot of questions about the upcoming conference, membership, professional courses, and many more.Join us on Friday 26th August, as we answer all your questions. Join us for FREE, via ZOOM Friday 26th August 20225:50pm GMT Meeting ID –…
  • Activities for the Annual CXP Ghana Conference ’22
    We have put together a power-packed line up for this year’s Annual Customer Experience Professionals Conference ’22. ACTIVITIES Networking Opportunities Breakfast & Lunch Vendor Exhibition Free Masterclass Keynote Addresses Presentations + More Take advantage of our Early Bird Offers Now.
  • Annual CXP Ghana Conference – Theme
    Our theme for this years Annual CXP Ghana Conference: Accelerating growth through Customer Experience: The Case Study of Organisations and Industries. What are your thoughts on this topic ?
  • Special Offer – Table for 10
    We have reserved a special seat for you, with a lovely discount for a limited time only. Grab this Opportunity Now
  • Special Offer – In-House Ticket
    We have reserved a special seat for you, with a lovely discount for a limited time only. Grab this Opportunity Now
  • Special Offer – Zoom Ticket
    We have reserved a special seat for you, with a lovely discount for a limited time only. Grab this Opportunity Now.
  • Annual CXP Ghana Conference 22′
    We have reserved a special seat for you, with a lovely discount for a limited time only.Grab this opportunity now, whilst the offer lasts.Save a seat at the Annual CXP Ghana Conference. Purchase a ticket now.
  • Save a seat now
    We have reserved a special seat for you, with a lovely discount for a limited time only. Grab this Opportunity Now
  • Annual CXP Ghana Conference ’22
    The Customer Experience Professionals Ghana Conference is a cross-industry meeting place bringing together over 300 professionals and innovative solution providers in Ghana and beyond. Scheduled to take place in Accra during the Global Customer Experience Day Celebration In October every year, the CXP Ghana Conference is a knowledge-sharing event designed to provide transformational insights relevant…
  • What is Customer Experience Architecture?
    The customer experience architecture connects all aspects of the customers’ experience with the business and the organization. It maps the fluidity of customers’ needs and expectations, highlights major opportunities to have business impact and translates these into clear organizational capabilities. Service providers are continually reshaping their offering in response to changing customer needs and demands….
  • 6 key areas to consider in Digital CX excellence
    Digital CX excellence, from a customer perspective, is directly linked to the extent to which companies excel in six key areas: 1. Channel Flexibility •Ability to seamlessly switch between multiple channels without losing the context•Consistency of information across all channels•Ability to save and display a customer’s history 2. Reachability •Awareness•Existence and reliability of preferred channels…
  • The Leader that serves…
    I enjoy sharing my thoughts with you. I am sure you can tell I write from the heart and some of these thoughts are often inspired by my personal experiences. That said, let’s discuss the topic for today. This week I had an encounter with the CEO of a thriving business. Her business growth was…
  • The Drive-through Experience
    This will be a very short one, I promise. The world as we know it has evolved into an even faster paced one with no time to spare and the constant need for comfort. Drive-throughs have become my thing now. Why walk in, when you can drive through! On one of the overly busy Fridays,…
  • Corporate Hangout – April 29
  • Love as a Strategy
    Anyone close to me, knows I’m a sucker for love. I am that sappy woman who ‘awwws’ and ‘ooohs’ at ALL the romantic scenes in a movie. Ask me to plan a romantic gesture for your loved one and I will jump off my sick bed. Who knows, I might have been a “Love Doctor”…
  • Marketing with Customer Experience
    And while yes, “the future of marketing” is something we should all be thinking about, there are many marketing practices “from the past” that are still vital to delivering exceptional customer experience. Esther Ofosuhene (TheQueenofCX) What is customer experience marketing Companies  who put the customer at the center of their marketing strategy and focus on…
  • Don’t Crash – Find a Balance!
    ‘One of the major issues plaguing human potential in the corporate world today is work-life balance. The term itself diminishes our ability to make the case that work can be a richly rewarding part of a person’s life and should in many ways be personal.’ Matthew Kelly In the jungle there’s a chaos of sounds…
  • Thoughts on Customer Experience (CX) and Customer Centricity
    Now more than ever, the search for quality never ceases, especially for brands that offer consistent services to their customers. Unlike a product which, at one point, is good to go to market, service can always be bettered. Just meeting users’ needs isn’t enough. Service or experience providers in light of attaining sustainable competitive advantage…
  • Walk a mile in your customers’ shoes, and you’ll better understand their journey.
    Walk a mile in your customers’ shoes, and you’ll better understand their journey. #cxpghana #cxtips #letstalkcx
  • Rising Star of the Year, Issaka Ibrahim
    The Ghana Accountancy and Finace Awards 2021 brought together players in the accounting and finance industry. The Awards recognised excellence in the accountancy and finance industry across practice, industry and individual excellence. The awards has categories that cuts across accountancy, finance, pensions , government agencies, insurance , taxation and financial institution. Cxpghana’s very own Issaka…
  • Intersection of CX and EX / 2-3 Dec
    2-3 December visit www.cxf.fextons.com for more information
  • Corporate Hangout – 26.11.21
    Theme – Driving a customer-centric culture to deliver CX Date & Time – Friday, 26th November 2021 at 5.30 pm GMT Speaker – Debbie Akwara MC – Jemima Afotey-Wiles CXWOD – Loretta Amissah
  • What do you stand for as a CX Professional?
    “Standards are not established by your proclamations, they are established by your routines.”  T Jay Taylor Quite recently, I was part of  a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
  • CXPGhana Annual Conference ’21 Highlights
    Exactly a month ago, CXP Ghana was launched. Thank you for sticking with us. We know together, we shall redefine CX in Ghana and beyond.
  • Congratulations Esther Dokuwaa Ofosuhene 🎉 CCXP
    The President and Founder of Customer Experience Professional (CXP) Ghana, Esther Dokuwaa Ofosuhene has been confirmed as a Certified Customer Experience Professional (CCXPA). This makes her the first and only Certified Customer Experience Professional in Ghana currently