In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Mr. Stephen Essien. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way. Profile Stephen Essien has made…
At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.
It is now commonplace to see organizations using influencers as part of a digital marketing strategy. Often the concept of influencer marketing has been construed as Celebrity marketing or Celebrity endorsement. While the lines are blurry on the distinction between the two in our part of the world, the focus of this post is to…
Prelude Hello, everyone! Today’s story breaks away from the norm. It’s the inspiring journey of a remarkable woman who devoted her life to touching hearts and embodying the true spirit of service. I recently had the honor of hearing all about the journey of Mrs. Catherine Ahenkora Osei. Even though I never had the chance…
New to Customer Experience? This course will introduce you to the basic concepts of Customer Experience and help you transition from Customer Service to Customer Experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed to deliver great experiences. The focus points are: Course Training Objectives• Understand…
2024, Activity Calendar The best way to predict the future, is to create it.Join us into the future, with our 2024 line up of Training Programs, Mentorship, Events & more.Plan your dates ahead with the 2024 CXP Ghana Activity Calendar. You can always reach out to us for any assistance. DOWNLOAD – PDF VERSION –…
They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…
As the clock struck 6 AM, I, Naa Dedei Sama, walked into the bustling airport with unwavering confidence. A subtle smile played on my lips as the thrill of fulfilment coursed through my veins. I was on the brink of receiving my hard-earned PhD after years of dedication and hard work. However, this day held more than just academic success; crucial job interviews were also on the horizon, and my quest for early tickets had left me sleep-deprived.
Message From the Team !Welcome to the third edition of our newsletter.This year has been an exciting one for us, brimming with insights and experiences.If you missed this year’s conference, do not worry; we’ll provide you with a glimpse of what transpired. In addition to our usual compelling content, this edition introduces new segments –…