I came across a simple message recently that really stuck with me:“Be teachable. You don’t know everything, and you’re not always right.” It hit home! In a culture that often celebrates boldness and self-assurance, we can easily overlook the quiet strength of humility. Power without wisdom can turn reckless. Confidence without a willingness to learn…
The cancellation of the E-Levy is more than just a financial policy shift—it’s a customer experience transformation. Let’s examine the impact through the CX lens: 🔍 Customer Effort: With no extra charges, customers will find it easier and more cost-effective to use digital payment channels instead of resorting to cash transactions. 🔍 Emotional Experience: The…
As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…
Join the CXP Ghana Association Team as a Volunteer! Are you passionate about Customer Experience (CX) and ready to support the growth of Ghana’s CX community? The CXP Ghana Association is looking for dedicated registered members to volunteer and assist our Executive Leaders. Available Roles: Executive Assistant to the President Membership Assistant Member Engagement &…
At CXP Ghana, we believe in empowering customer experience professionals through knowledge sharing, skill-building, and networking opportunities. This year, our 2025 Activity Calendar is packed with events and training sessions to support your personal and professional growth. Here’s a sneak peek at what’s in store: ☕ Coffee Chats (February 28th & June 27th): A casual…
CX Zone #6 Discover the Power of Customer Experience with the Latest Edition of the CXP Ghana Newsletter! As 2024 comes to a close, we’re excited to unveil the latest edition of the CXP Ghana Newsletter—a celebration of growth, innovation, and resilience in customer experience. Packed with exclusive insights, reflections, and success stories, this special…
The recently concluded CXP Ghana Conference was a remarkable gathering of industry leaders, innovators, and stakeholders, all united by a common goal: to enhance citizen experiences across Ghana.
“Is a single bad apple enough to spoil the entire bunch?“That question echoed in my mind as I pulled out of the sleek parking lot of Oasis Bank on Osu Oxford Street.It was January 2, 2024, and I was determined to start the year by taking charge of my finances. There was a bustling sound…