Corporate Hangout – 26.11.21
Theme – Driving a customer-centric culture to deliver CX Date & Time – Friday, 26th November 2021 at 5.30 pm GMT Speaker – Debbie Akwara MC – Jemima Afotey-Wiles CXWOD – Loretta Amissah
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Blog Posts | cxtips | Learn
What do you stand for as a CX Professional?
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
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CXPGhana Annual Conference ’21 Highlights
Exactly a month ago, CXP Ghana was launched. Thank you for sticking with us. We know together, we shall redefine CX in Ghana and beyond.
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Congratulations Esther Dokuwaa Ofosuhene 🎉 CCXP
The President and Founder of Customer Experience Professional (CXP) Ghana, Esther Dokuwaa Ofosuhene has been confirmed as a Certified Customer Experience Professional (CCXPA). This makes her the first and only Certified Customer Experience Professional in Ghana currently
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Blog Posts | cxtips | Learn
Customer Experience as a profession.
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
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Pinpoint Your Customers’ Pain Points for Game Changing CX
In today’s Age of the Customer, data and analytics have become table stakes in the ongoing effort to differentiate your service levels from those of your competitors. But data can still be a game changer if your organization fully understands where to collect it — and how to put it to work. See how you…
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Corporate Hangout 29.10.21
#cxpghana #corporatehangout #letstalkcx
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Welcome to CXP Ghana
Customer-experience leaders start with a differentiating purpose and focus on improving the most important customer journey first—whether it be opening a bank account, returning a pair of shoes, installing cable television, or even updating address and account information. Then they improve the steps that make up that journey. To manage expectations, they design supporting processes…
