The Ghana Accountancy and Finace Awards 2021 brought together players in the accounting and finance industry. The Awards recognised excellence in the accountancy and finance industry across practice, industry and individual excellence. The awards has categories that cuts across accountancy, finance, pensions , government agencies, insurance , taxation and financial institution. Cxpghana’s very own Issaka…
2-3 December visit www.cxf.fextons.com for more information
Theme – Driving a customer-centric culture to deliver CX Date & Time – Friday, 26th November 2021 at 5.30 pm GMT Speaker – Debbie Akwara MC – Jemima Afotey-Wiles CXWOD – Loretta Amissah
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
Exactly a month ago, CXP Ghana was launched. Thank you for sticking with us. We know together, we shall redefine CX in Ghana and beyond.
The President and Founder of Customer Experience Professional (CXP) Ghana, Esther Dokuwaa Ofosuhene has been confirmed as a Certified Customer Experience Professional (CCXPA). This makes her the first and only Certified Customer Experience Professional in Ghana currently
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
In today’s Age of the Customer, data and analytics have become table stakes in the ongoing effort to differentiate your service levels from those of your competitors. But data can still be a game changer if your organization fully understands where to collect it — and how to put it to work. See how you…
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