Walk a mile in your customers’ shoes, and you’ll better understand their journey.
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Meet our Special Guest Speaker: Dr. Mrs. Irene Stella Agyenim-Boateng
Dr Mrs Irene Stella Agyenim-Boateng (widely known as STELLA) is a C-Suite Human Resource Executive. She is a product of the University of Cape Coast where she obtained a Bachelor of Arts (Hon) Degree and a Diploma in Education, concurrently. She also holds a Post Graduate Certificate and a Post-Graduate Diploma in Public Administration from…
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The Drive-through Experience
This will be a very short one, I promise. The world as we know it has evolved into an even faster paced one with no time to spare and the constant need for comfort. Drive-throughs have become my thing now. Why walk in, when you can drive through! On one of the overly busy Fridays,…
- Blog Posts | cxpghana | Learn
The African Union, and the customer experience industry.
The African Union is an organization that embodies the spirit of unity and collaboration in Africa. Its creation was a significant milestone in the history of the continent, as it represents a shared vision of a brighter future for all Africans. The African Union’s objectives are to accelerate economic, social, and political integration among African…
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The Future is Here: How AI Can Drive CX And Grow Your Business
Have you ever been blown away by how fast a task was completed? Well, the answer may be AI.
Pinpoint Your Customers’ Pain Points for Game Changing CX
In today’s Age of the Customer, data and analytics have become table stakes in the ongoing effort to differentiate your service levels from those of your competitors. But data can still be a game changer if your organization fully understands where to collect it — and how to put it to work. See how you…
- Blog Posts | cxtips | Learn
International Workers’ Day: What It Means and Its Significance.
International Worker’s Day or May Day as it is popularly known is a holiday that has been in existence for over a decade. Celebrated in most countries, May Day has had many different meanings over the years and is celebrated differently in different cultures around the world. Its most common reason for observance is the…
