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As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
CX Fundamentals Training Course 18th March 2023
New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
Intersection of CX and EX / 2-3 Dec
2-3 December visit www.cxf.fextons.com for more information
Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX
Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…
A Ghana That Works – Crafting the Ultimate Ghanaian Experience
At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.
CX Spotlight: Chidinma O. Braye-Yankee
In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Chidinma O. Braye – Yankee (Group Head – Corporate Comm. Service Quality & E-Business, OmniBSIC Bank). We had the pleasure of getting to know her a little better, and her stories…