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Profile: Robert deGraft-Hanson
Robert deGraft-Hanson is a seasoned Public Financial Management (PFM) Specialist and Management Consultant with extensive expertise in improving governance, transparency, and accountability in the use of public resources. With over 25 years of post-qualification experience in auditing, accounting, development finance, and public sector reforms, he has worked across Ghana, Liberia, Sierra Leone, and Kenya, supporting…
- Blog Posts | cxtips | Learn
Being Intentional!
“Intentional we choose to be, With fresh eyes we truly see. A step forward with a heartfelt smile, To make the world a better mile.” The idea of customer experience may seem complicated, but it’s really about creating a business that’s easy and enjoyable to deal with at any time. We all want to feel…
Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
- Blog Posts | cxpghana | Learn
African motherhood, the beginning of African hospitality
African hospitality is deeply rooted in the traditions of motherhood and the values of community and togetherness. In many African cultures, motherhood is seen as a sacred and revered role, and the act of welcoming guests into one’s home is a reflection of that honor. From an early age, African mothers instill in their children…
- Blog Posts | cxpghana | cxtips | Learn
Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
- Blog Posts | cxtips | Learn
Customer Experience as a profession.
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
