Meet our panelist: René Vincent-Ernst, managing director Labadi Beach Hotel.
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My Boss Hated Me!
With years of experience behind me at the organization, I eagerly jumped into a new role as a team lead, ready to give it my all. Excited for the change, I dove in headfirst, confident that my boss would be impressed by my quick grasp of things. But just as I was settling in, we…
Shifting Strategies in Banking: The CX Implications for Customers and Businesses
As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
CX Spotlight – Adel Afele-Gavu
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Profile: Margaret Takyi-Micah
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The Chocolate or the Pillar
Drawing from a mentorship session with Amanda Akushie and Yvonne Quashie, a relatable scene unfolds: A woman arrives at the office with her lively toddler in tow, injecting a dose of energy into the environment. The toddler’s enthusiastic requests for freedom echo through the halls, catching the attention of the branch manager, who emerges with…
- Blog Posts | cxpghana | cxtips | Learn | Training
Making the dream a Reality
Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…
