Meet our panelist: René Vincent-Ernst, managing director Labadi Beach Hotel.
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CXP Ghana 2026 Activity Calendar: A Year of Transformation and Engagement
As part of our annual theme “Experience Management: Transforming Business. Empowering Citizens. Positioning Ghana,” CXP Ghana is excited to share our 2026 activity calendar. This year is packed with impactful events designed to foster learning, networking, and advocacy for customer experience excellence. Key Activities for 2026 Why You Should Join These events are designed to:…
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Love as a Strategy
Anyone close to me, knows I’m a sucker for love. I am that sappy woman who ‘awwws’ and ‘ooohs’ at ALL the romantic scenes in a movie. Ask me to plan a romantic gesture for your loved one and I will jump off my sick bed. Who knows, I might have been a “Love Doctor”…
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CXP Ghana Announces 2026 Annual Theme
As we step into a new year, we are excited to unveil our annual theme for 2026:Experience Management: Transforming Business, Empowering Citizens, Positioning Ghana. This theme reflects our commitment to driving a customer-centric culture that goes beyond transactions and focuses on creating meaningful experiences for businesses, citizens, and the nation as a whole. What Does…
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What Airbnb Did Right!
In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…
Flightmare: The PhD Graduation That Wasn’t…
As the clock struck 6 AM, I, Naa Dedei Sama, walked into the bustling airport with unwavering confidence. A subtle smile played on my lips as the thrill of fulfilment coursed through my veins. I was on the brink of receiving my hard-earned PhD after years of dedication and hard work. However, this day held more than just academic success; crucial job interviews were also on the horizon, and my quest for early tickets had left me sleep-deprived.
