Call for Vendors
Grab the opportunity to showcase your brand at the upcoming Annual Customer Experience Professionals Conference ’22.
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- Blog Posts | cxpghana | News
Profile – Evelyn Acquah Idemudia
Evelyn is Chief Customer Officer of Absa Bank Ghana limited. Prior to this role, she was Head of Customer Segments and Affluent Banking at Absa Bank Ghana, responsible for the development and ownership of Customer Value Propositions for the Affluent segment. She has over 20 years’ experience in Banking and Finance with core expertise in…
- Blog Posts | cxpghana | News
CXP Ghana at the Presidency
On Tuesday, 26th November, a delegation from the Council and Executive of the Customer Experience Professionals Ghana Association (CXP Ghana), together with our dedicated Media Ambassador, Mr. George Sappor, paid a courtesy visit to the Chief of Staff at the Presidency. The delegation was led by Mrs. Margaret Takyi-Micah, Patron and Chair of the Council,…
Meet Adinor
Adinor Puplampu (AD-ee-GNAW POOH-plam-POOH) is a management consultant who helps organisations to improve their performance, especially in the area of Customer Experience. Prior to establishing his own consulting practice in 2019, Adinor spent over fourteen years, in the multinational technology media and telecommunications sector as a Customer Experience trainer, manager, and senior leader. Today he offers…
- Blog Posts | CX Zone | cxpghana | cxtips | Learn
CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…
- Blog Posts | cxpghana | cxtips | Learn
Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
