Meet our panelist: Odelia Ntiamoah CEO of SNB Group
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Being Intentional!
“Intentional we choose to be, With fresh eyes we truly see. A step forward with a heartfelt smile, To make the world a better mile.” The idea of customer experience may seem complicated, but it’s really about creating a business that’s easy and enjoyable to deal with at any time. We all want to feel…
- Blog Posts | cxpghana | Learn | News
Leading the Experience Revolution: A New Year Message from the President
Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
I lost a Breast due to a bad Patient Experience
A simple question of “when was your last Menstrual Cycle ” led to a Mastectomy. Simple as that…wait a minute. Is it that simple a story? I am Ahimaa, (pronounced a:hi:maa). A 48-year-old female breast cancer survivor with one breast due to bad patient experience. Here is my story…. I have MRKH syndrome, meaning I…
Masterclass with Yaw Anim Barnafo and Esther Dokuwaa Ofosuhene, CCXP | Wed Sep 7
Tune In to Masterclass with Yaw Anim Barnafo and Esther Dokuwaa Ofosuhene, CCXP, as we discuss ‘Customer Experience as a discipline, the role of the CX Professional’ Wednesday 7th September 13:30 GMT
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African motherhood, the beginning of African hospitality
African hospitality is deeply rooted in the traditions of motherhood and the values of community and togetherness. In many African cultures, motherhood is seen as a sacred and revered role, and the act of welcoming guests into one’s home is a reflection of that honor. From an early age, African mothers instill in their children…
