Meet our panelist: Odelia Ntiamoah CEO of SNB Group
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The Chocolate or the Pillar
Drawing from a mentorship session with Amanda Akushie and Yvonne Quashie, a relatable scene unfolds: A woman arrives at the office with her lively toddler in tow, injecting a dose of energy into the environment. The toddler’s enthusiastic requests for freedom echo through the halls, catching the attention of the branch manager, who emerges with…
Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
November is really the last month of the year ?. 😲
November is really the last month of the year. If you truly want to crush your yearly goals before 2023 starts then November is your very last month to grind. “But why not December JP? We still have 2 months!” Well, December’s an extremely hectic month and you will most likely be super busy. Christmas,…
An Experience to Remember !
They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…
CXP Ghana celebrates and acknowledges its patron as a pacesetter in the Service Excellence industry.
Margaret Takyi-Micah, A nationally recognized Customer Service Expert, Speaker, Consultant, Coach, and Author. She holds an MBA from Henley Management College UK (Henley Business School) and a degree in English with Linguistics from the University of Ghana, Legon. She was adjudged distinguished alumni by the department of Linguistics on its 50th anniversary. She was a…
CX Zone Newsletter #5
Back with More Love! Let us be honest – this year hasn’t exactly been a walk in the park. But through it all, you have shown incredible strength and resilience. Even amidst life’s curveballs, you manage to tackle challenges with finesse and keep smiles on our customers’ faces. That’s something to celebrate! We are raising…
