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Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX
Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…
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Profile: Robert deGraft-Hanson
Robert deGraft-Hanson is a seasoned Public Financial Management (PFM) Specialist and Management Consultant with extensive expertise in improving governance, transparency, and accountability in the use of public resources. With over 25 years of post-qualification experience in auditing, accounting, development finance, and public sector reforms, he has worked across Ghana, Liberia, Sierra Leone, and Kenya, supporting…
CXP Ghana celebrates and acknowledges its patron as a pacesetter in the Service Excellence industry.
Margaret Takyi-Micah, A nationally recognized Customer Service Expert, Speaker, Consultant, Coach, and Author. She holds an MBA from Henley Management College UK (Henley Business School) and a degree in English with Linguistics from the University of Ghana, Legon. She was adjudged distinguished alumni by the department of Linguistics on its 50th anniversary. She was a…
Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
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Marketing with Customer Experience
And while yes, “the future of marketing” is something we should all be thinking about, there are many marketing practices “from the past” that are still vital to delivering exceptional customer experience. Esther Ofosuhene (TheQueenofCX) What is customer experience marketing Companies who put the customer at the center of their marketing strategy and focus on…
E-Levy Cancellation Through the CX Telescope: What It Means for Customers
The cancellation of the E-Levy is more than just a financial policy shift—it’s a customer experience transformation. Let’s examine the impact through the CX lens: 🔍 Customer Effort: With no extra charges, customers will find it easier and more cost-effective to use digital payment channels instead of resorting to cash transactions. 🔍 Emotional Experience: The…
