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International Workers’ Day: What It Means and Its Significance.
International Worker’s Day or May Day as it is popularly known is a holiday that has been in existence for over a decade. Celebrated in most countries, May Day has had many different meanings over the years and is celebrated differently in different cultures around the world. Its most common reason for observance is the…
My Boss Hated Me!
With years of experience behind me at the organization, I eagerly jumped into a new role as a team lead, ready to give it my all. Excited for the change, I dove in headfirst, confident that my boss would be impressed by my quick grasp of things. But just as I was settling in, we…
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Nominations Extended: Ghana Customer Experience Excellence Awards 2025
📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to Friday, 12th September 2025. This extension gives more individuals and companies the chance to participate in this landmark recognition program, while also allowing…
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Customer Experience as a profession.
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
Physically Challenged Individuals Cannot Have Fun !!!??? 🧐
I am Ahimaa, (pronounced a:hi:maa). I am physically challenged; I sometimes walk with the assistance of a prop due to a polio infection in my early childhood. I am a 45-year-old female network engineer in the Telecom industry, my office is within the business district of Accra. I love dancing to great music in my…
How CX Works For Small Businesses
IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…
