Ghana’s First-Ever Customer Experience Excellence Awards Is Here

Something big just happened in Ghana’s customer experience space. On Tuesday 5th August, at a vibrant press event in Accra, Customer Experience Professionals Association Ghana (CXP Ghana) officially launched the Ghana Customer Experience Excellence (CXX) Awards – the first awards in the country dedicated solely to customer experience trailblazers.

That’s right – the professionals behind the moments that make customers feel heard, respected, and valued are finally getting the spotlight they deserve.

“This is more than an awards scheme. It’s a statement – that Ghana is ready to celebrate the people moving customer experience forward with passion, innovation, and impact.”
– Esther Dokuwaa Ofosuhene, President, CXP Ghana

🏆 What Are the CXX Awards?

Organized in collaboration with KPMG Ghana, the CXX Awards recognize individuals (not companies) across sectors who are raising the bar in CX – whether that’s through leadership, empathy, innovation, or results that truly make a difference.

The awards will cover five powerful categories:

• CX Practitioner of the Year (across industries like banking, telecoms, insurance, health, hospitality, and public service)
• Contact Center Leader of the Year
• CX Rising Star of the Year
• Lifetime Achievement Award (15+ years of contribution to CX in Ghana)

🙌 Why It Matters

Ghana’s business and public sectors are rapidly evolving – and customer expectations are evolving even faster. Yet until now, there’s been no national platform to recognize the people doing the real work: transforming complaints into insights, data into empathy, and frontline teams into CX champions.

“We believe this recognition will inspire more organisations to embed CX deeply into how they operate – and more professionals to lead with heart and strategy.”
– Margaret Takyi-Micah, Chair, CXP Ghana Advisory Council

💬 What Went Down at the Launch

The launch event brought together CX leaders, journalists, partners, and a community excited about the future. There were bold remarks, powerful stories, and real anticipation for what this new platform could unlock.

“This is a critical step toward elevating CX in Ghana – and setting a higher bar for excellence that can be measured, celebrated, and shared.”
– Jonathan Lutterodt, KPMG Ghana

🚨 Nominations Are Open Soon

Nominate yourself or a colleague at www.cxpghana.com from Friday, 8th August, 2025.
Deadline: 5 September 2025

Submissions will be reviewed by an independent panel, with oversight and quality assurance provided by KPMG Ghana. To nominate someone in any category, you’ll need to provide real examples – like testimonials, data, or case studies – to show impact and results.

A Milestone for the CX Movement

From a small community of committed professionals to a national voice for CX transformation – CXP Ghana has grown. And this awards program is one more way we’re putting a spotlight on what matters: people who care deeply about the customer journey.

Let’s celebrate them. Let’s learn from them. Let’s build better experiences – together.