Meet our host for the 2nd Annual CXP Ghana Conference, the proficient George Sappor 🤵🏿‍♂️

In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….

The cancellation of the E-Levy is more than just a financial policy shift—it’s a customer experience transformation. Let’s examine the impact through the CX lens: 🔍 Customer Effort: With no extra charges, customers will find it easier and more cost-effective to use digital payment channels instead of resorting to cash transactions. 🔍 Emotional Experience: The…