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An Experience to Remember !
They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…
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The Power of Emotions in CX.
Understand the role emotions and empathy play in the customer’s overall experience of your service or business.
- Blog Posts | cxpghana | cxtips | Learn
What Airbnb Did Right!
In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…
Reflections on being teachable
I came across a simple message recently that really stuck with me:“Be teachable. You don’t know everything, and you’re not always right.” It hit home! In a culture that often celebrates boldness and self-assurance, we can easily overlook the quiet strength of humility. Power without wisdom can turn reckless. Confidence without a willingness to learn…
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What do you stand for as a CX Professional?
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
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Marketing with Customer Experience
And while yes, “the future of marketing” is something we should all be thinking about, there are many marketing practices “from the past” that are still vital to delivering exceptional customer experience. Esther Ofosuhene (TheQueenofCX) What is customer experience marketing Companies who put the customer at the center of their marketing strategy and focus on…
