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Blog Posts | CX Spotlight | cxpghana | cxtips | March 2023
CX Spotlight: Evelyn Acquah
On this episode of CX Spotlight, we talked with Evelyn Acquah; Chief Customer Officer of ABSA Bank Ghana.
Bad Behaviour Unjustified! (A twist to Employee Experience)
In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….
Blog Posts | cxpghana | Events
Meet our Special Guest Speaker: Dr. Mrs. Irene Stella Agyenim-Boateng
Dr Mrs Irene Stella Agyenim-Boateng (widely known as STELLA) is a C-Suite Human Resource Executive. She is a product of the University of Cape Coast where she obtained a Bachelor of Arts (Hon) Degree and a Diploma in Education, concurrently. She also holds a Post Graduate Certificate and a Post-Graduate Diploma in Public Administration from…
Blog Posts | cxpghana | cxtips | Learn
The Power of Emotions in CX.
Understand the role emotions and empathy play in the customer’s overall experience of your service or business.
An Experience to Remember !
They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…
