Walk a mile in your customers’ shoes, and you’ll better understand their journey.
Similar Posts
- Blog Posts | cxpghana | cxtips | Learn
Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.
- Blog Posts | cxpghana | Learn | News
CXP Ghana 2026 Activity Calendar: A Year of Transformation and Engagement
As part of our annual theme “Experience Management: Transforming Business. Empowering Citizens. Positioning Ghana,” CXP Ghana is excited to share our 2026 activity calendar. This year is packed with impactful events designed to foster learning, networking, and advocacy for customer experience excellence. Key Activities for 2026 Why You Should Join These events are designed to:…
I lost a Breast due to a bad Patient Experience
A simple question of “when was your last Menstrual Cycle ” led to a Mastectomy. Simple as that…wait a minute. Is it that simple a story? I am Ahimaa, (pronounced a:hi:maa). A 48-year-old female breast cancer survivor with one breast due to bad patient experience. Here is my story…. I have MRKH syndrome, meaning I…
- Blog Posts | cxpghana | Learn | News
Leading the Experience Revolution: A New Year Message from the President
Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
My Waakye Experience
A little over a decade ago, on a fine Sunday morning, my love for two things was concluded; love professed to a lovely, beautiful, and sweet young lady, whom I affectionately call Jem, and the second…one of the tastiest and well served “waakyes” on this part of the globe. Let me elucidate further, it was…
