Meet our panelist: the man with the infectious smile, Caleb Kofie, Executive Director – Service Excellence Foundation.
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Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
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Leading the Experience Revolution: A New Year Message from the President
Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
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The Future is Here: How AI Can Drive CX And Grow Your Business
Have you ever been blown away by how fast a task was completed? Well, the answer may be AI.
