Meet our panelist: the man with the infectious smile, Caleb Kofie, Executive Director – Service Excellence Foundation.


IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…
The African Union is an organization that embodies the spirit of unity and collaboration in Africa. Its creation was a significant milestone in the history of the continent, as it represents a shared vision of a brighter future for all Africans. The African Union’s objectives are to accelerate economic, social, and political integration among African…
With years of experience behind me at the organization, I eagerly jumped into a new role as a team lead, ready to give it my all. Excited for the change, I dove in headfirst, confident that my boss would be impressed by my quick grasp of things. But just as I was settling in, we…