Meet our panelist: the man with the infectious smile, Caleb Kofie, Executive Director – Service Excellence Foundation.
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Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”
CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this category have influenced the practice…
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Nominations Extended: Ghana Customer Experience Excellence Awards 2025
📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to Friday, 12th September 2025. This extension gives more individuals and companies the chance to participate in this landmark recognition program, while also allowing…
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Leading the Experience Revolution: A New Year Message from the President
Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
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Don’t Crash – Find a Balance!
‘One of the major issues plaguing human potential in the corporate world today is work-life balance. The term itself diminishes our ability to make the case that work can be a richly rewarding part of a person’s life and should in many ways be personal.’ Matthew Kelly In the jungle there’s a chaos of sounds…
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What Airbnb Did Right!
In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…
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The Future is Here: How AI Can Drive CX And Grow Your Business
Have you ever been blown away by how fast a task was completed? Well, the answer may be AI.
