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Ghana’s First-Ever Customer Experience Excellence Awards Is Here
ByJohn Peter 'JP' Dadson August 7, 2025August 7, 2025

Something big just happened in Ghana’s customer experience space. On Tuesday 5th August, at a vibrant press event in Accra, Customer Experience Professionals Association Ghana (CXP Ghana) officially launched the Ghana Customer Experience Excellence (CXX) Awards – the first awards in the country dedicated solely to customer experience trailblazers. That’s right – the professionals behind the moments that make customers…

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Blog Posts | cxpghana | News

Profile: Stella Jonah
ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

Mrs. Stella Jonah is the Head of Prudential Supervision at the National Insurance Commission and has worked at the Commission (NIC) for several years in different capacities in Finance and Administration, Internal Audit, the Office of the Commissioner and Supervision. She is a Fellow of the Chartered Insurance Institute of Ghana (CIIG) and an Associate…

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Blog Posts | cxpghana | News

Profile: Margaret Takyi-Micah
ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

PROFILE OF MARGARET TAKYI-MICAHMargaret Takyi-Micah is a distinguished Business Growth and Client SuccessStrategist, African Women’s Wealth Advocate, and Leadership Coach and Consultant.Widely recognized as the “Queen of Customer Service,” Margaret has built an illustrious career transforming customer service cultures across diverse industries. EDUCATION AND HONORS:Margaret holds an MBA from Henley Business School, UK, and a…

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Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX
ByYvonne Quashie March 8, 2025March 13, 2025

Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…

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CX Zone Newsletter #5
ByCXP Ghana July 18, 2024August 7, 2024

Back with More Love! Let us be honest – this year hasn’t exactly been a walk in the park. But through it all, you have shown incredible strength and resilience. Even amidst life’s curveballs, you manage to tackle challenges with finesse and keep smiles on our customers’ faces. That’s something to celebrate! We are raising…

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Conference | Events | News

Be a Part of Something Revolutionary: Sponsor the 2024 CXP Ghana Conference!
ByCXP Ghana June 7, 2024June 7, 2024

The Customer Experience Revolution is HereCXP Ghana is gearing up for its biggest conference yet, happening on the 11th October 2024, at the Labadi Beach Hotel in Accra-Ghana. This year’s event promises to be a landmark occasion, bringing together the brightest minds in customer experience (CX) from across Ghana and beyond. Are you ready to…

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Blog Posts | CX Zone | cxtips | Learn | News | Training

CX Zone Newsletter #4
ByCXP Ghana March 27, 2024April 4, 2024

With Love, CX Zone Team! Guess who is back? We are revving up for another year of delivering great CX contentwith the first edition of the CX Zone newsletter for 2024! A massive thank you to all of you who continue to engage with our content. Yourfeedback fuels our passion, and this year, we want…

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News

Service Stardust – The Timeless Tale of Mrs. Catherine Ahenkora Osei
ByYvonne Quashie January 11, 2024January 15, 2024

Prelude Hello, everyone! Today’s story breaks away from the norm. It’s the inspiring journey of a remarkable woman who devoted her life to touching hearts and embodying the true spirit of service. I recently had the honor of hearing all about the journey of Mrs. Catherine Ahenkora Osei. Even though I never had the chance…

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Events | News

2024, Activity Calendar
ByCXP Ghana January 5, 2024January 5, 2024

2024, Activity Calendar The best way to predict the future, is to create it.Join us into the future, with our 2024 line up of Training Programs, Mentorship, Events & more.Plan your dates ahead with the 2024 CXP Ghana Activity Calendar. You can always reach out to us for any assistance. DOWNLOAD – PDF VERSION –…

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Conference | Events | News

Photos – Annual CXP Ghana Conference ’23
ByCXP Ghana October 13, 2023November 17, 2023

It’s been a week since the CXP Conference, and we’re reflecting on the amazing individuals who made it all possible. 🙌 Your presence, support, and enthusiasm were the driving force behind our success. Whether you were an attendee, a speaker, or part of the organizing team, your role was invaluable. Thank you for being a…

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