Drawing from a mentorship session with Amanda Akushie and Yvonne Quashie, a relatable scene unfolds: A woman arrives at the office with her lively toddler in tow, injecting a dose of energy into the environment. The toddler’s enthusiastic requests for freedom echo through the halls, catching the attention of the branch manager, who emerges with…
With Love, CX Zone Team! Guess who is back? We are revving up for another year of delivering great CX contentwith the first edition of the CX Zone newsletter for 2024! A massive thank you to all of you who continue to engage with our content. Yourfeedback fuels our passion, and this year, we want…
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Mr. Stephen Essien. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way. Profile Stephen Essien has made…
At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.
It is now commonplace to see organizations using influencers as part of a digital marketing strategy. Often the concept of influencer marketing has been construed as Celebrity marketing or Celebrity endorsement. While the lines are blurry on the distinction between the two in our part of the world, the focus of this post is to…
Prelude Hello, everyone! Today’s story breaks away from the norm. It’s the inspiring journey of a remarkable woman who devoted her life to touching hearts and embodying the true spirit of service. I recently had the honor of hearing all about the journey of Mrs. Catherine Ahenkora Osei. Even though I never had the chance…
New to Customer Experience? This course will introduce you to the basic concepts of Customer Experience and help you transition from Customer Service to Customer Experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed to deliver great experiences. The focus points are: Course Training Objectives• Understand…
2024, Activity Calendar The best way to predict the future, is to create it.Join us into the future, with our 2024 line up of Training Programs, Mentorship, Events & more.Plan your dates ahead with the 2024 CXP Ghana Activity Calendar. You can always reach out to us for any assistance. DOWNLOAD – PDF VERSION –…
They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…