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Blog Posts

  • What is Customer Experience Architecture?
    Blog Posts | cxtips | Learn

    What is Customer Experience Architecture?

    ByPaa Kwesi Barnes June 27, 2022August 1, 2022

    The customer experience architecture connects all aspects of the customers’ experience with the business and the organization. It maps the fluidity of customers’ needs and expectations, highlights major opportunities to have business impact and translates these into clear organizational capabilities. Service providers are continually reshaping their offering in response to changing customer needs and demands….

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  • 6 key areas to consider in Digital CX excellence
    cxtips

    6 key areas to consider in Digital CX excellence

    ByPaa Kwesi Barnes June 24, 2022June 27, 2022

    Digital CX excellence, from a customer perspective, is directly linked to the extent to which companies excel in six key areas: 1. Channel Flexibility •Ability to seamlessly switch between multiple channels without losing the context•Consistency of information across all channels•Ability to save and display a customer’s history 2. Reachability •Awareness•Existence and reliability of preferred channels…

    Read More 6 key areas to consider in Digital CX excellenceContinue

  • The Leader that serves…
    Blog Posts | cxtips | Learn | News

    The Leader that serves…

    ByYvonne Quashie May 22, 2022June 27, 2022

    I enjoy sharing my thoughts with you. I am sure you can tell I write from the heart and some of these thoughts are often inspired by my personal experiences. That said, let’s discuss the topic for today. This week I had an encounter with the CEO of a thriving business. Her business growth was…

    Read More The Leader that serves…Continue

  • The Drive-through Experience
    Blog Posts | cxtips | Learn

    The Drive-through Experience

    ByYvonne Quashie May 13, 2022June 27, 2022

    This will be a very short one, I promise. The world as we know it has evolved into an even faster paced one with no time to spare and the constant need for comfort. Drive-throughs have become my thing now. Why walk in, when you can drive through! On one of the overly busy Fridays,…

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  • Corporate Hangout –  April 29
    Events

    Corporate Hangout – April 29

    ByCXP Ghana April 28, 2022April 23, 2024

    Read More Corporate Hangout – April 29Continue

  • Love as a Strategy
    Blog Posts | cxtips | Learn

    Love as a Strategy

    ByYvonne Quashie February 14, 2022June 27, 2022

    Anyone close to me, knows I’m a sucker for love. I am that sappy woman who ‘awwws’ and ‘ooohs’ at ALL the romantic scenes in a movie. Ask me to plan a romantic gesture for your loved one and I will jump off my sick bed. Who knows, I might have been a “Love Doctor”…

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  • Marketing with Customer Experience
    Blog Posts | cxtips | Learn

    Marketing with Customer Experience

    ByEsther Dokuwaa Ofosuhene, CCXP February 11, 2022May 13, 2022

    And while yes, “the future of marketing” is something we should all be thinking about, there are many marketing practices “from the past” that are still vital to delivering exceptional customer experience. Esther Ofosuhene (TheQueenofCX) What is customer experience marketing Companies  who put the customer at the center of their marketing strategy and focus on…

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  • Don’t Crash – Find a Balance!
    Blog Posts | cxtips | Learn

    Don’t Crash – Find a Balance!

    ByYvonne Quashie February 10, 2022May 13, 2022

    ‘One of the major issues plaguing human potential in the corporate world today is work-life balance. The term itself diminishes our ability to make the case that work can be a richly rewarding part of a person’s life and should in many ways be personal.’ Matthew Kelly In the jungle there’s a chaos of sounds…

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  • Thoughts on Customer Experience (CX) and Customer Centricity
    Blog Posts | cxtips | Learn

    Thoughts on Customer Experience (CX) and Customer Centricity

    ByKojo Dougan February 9, 2022May 13, 2022

    Now more than ever, the search for quality never ceases, especially for brands that offer consistent services to their customers. Unlike a product which, at one point, is good to go to market, service can always be bettered. Just meeting users’ needs isn’t enough. Service or experience providers in light of attaining sustainable competitive advantage…

    Read More Thoughts on Customer Experience (CX) and Customer CentricityContinue

  • Walk a mile  in your customers’ shoes,  and you’ll better understand  their journey.
    cxtips | Learn

    Walk a mile in your customers’ shoes, and you’ll better understand their journey.

    ByCXP Ghana January 10, 2022April 23, 2024

    Walk a mile
    in your customers’ shoes,
    and you’ll better understand
    their journey.

    #cxpghana #cxtips #letstalkcx

    Read More Walk a mile in your customers’ shoes, and you’ll better understand their journey.Continue

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