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The Customer Experience Professionals Ghana Conference is a cross-industry meeting place bringing together over 300 professionals and innovative solution providers in Ghana and beyond. Scheduled to take place in Accra during the Global Customer Experience Day Celebration In October every year, the CXP Ghana Conference is a knowledge-sharing event designed to provide transformational insights relevant…
Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…
IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…
The Customer Experience Revolution is HereCXP Ghana is gearing up for its biggest conference yet, happening on the 11th October 2024, at the Labadi Beach Hotel in Accra-Ghana. This year’s event promises to be a landmark occasion, bringing together the brightest minds in customer experience (CX) from across Ghana and beyond. Are you ready to…
In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…