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Bad Behaviour Unjustified! (A twist to Employee Experience)
In one of my recent conversations with a friend, she opened up about a challenge she faced as a department head. It revolved around a team member who had been exhibiting concerning behaviour for some time. Despite her efforts to engage the staff in a meeting, they showed up late without any sense of remorse….
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The Leader that serves…
I enjoy sharing my thoughts with you. I am sure you can tell I write from the heart and some of these thoughts are often inspired by my personal experiences. That said, let’s discuss the topic for today. This week I had an encounter with the CEO of a thriving business. Her business growth was…
CX Spotlight – Adel Afele-Gavu
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
CX Fundamentals Training Course 18th March 2023
New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
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Making the dream a Reality
Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…
