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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
ByCXP Ghana July 8, 2023December 20, 2023

Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…

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Congratulations Amin Ayarnah on attaining Chartered Marketer Status!!
ByCXP Ghana May 18, 2023April 23, 2024

On the 29th of April 2023, our very own Amin Ayarnah was part of the first and historic cohort to attain CIMG Chartered Marketer Status at Labadi Beach Hotel. This conferment came after he recently attained Chartered Marketer status with the CIM | The Chartered Institute of Marketing, UK. Here’s what he had to say…

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Webinar: Building a Strong Customer Experience Culture with No-Code.
ByCXP Ghana May 16, 2023April 23, 2024

As CX practitioners, we are all aware that in today’s ever-changing business landscape, providing a superior customer experience has become a top priority. We at CXP Ghana along with our partners xAfrica and Creatio CRM understand the challenges businesses face and to help you stay ahead of the curve, we would like to invite you…

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Blog Posts | CX Spotlight | cxpghana | cxtips | March 2023

CX Spotlight: Benjamin Akuffo
ByCXP Ghana March 27, 2023April 23, 2024

Part 2 of this edition’s CX Spotlight focuses on another CX Hero; Benjamin Akuffo, (MD, MultiThread ICT Solutions Limited): Meet Benjamin, a true CX enabler, with a wealth of experience in IT management spanning over 23 years. He is deeply passionate about driving Business Process Optimization, Digital Transformation, Business Intelligence, Cyber Security, and Business Continuity…

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Blog Posts | CX Spotlight | cxpghana | cxtips | March 2023

CX Spotlight: Evelyn Acquah
ByCXP Ghana March 27, 2023April 23, 2024

On this episode of CX Spotlight, we talked with Evelyn Acquah; Chief Customer Officer of ABSA Bank Ghana.

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Blog Posts | cxpghana | cxtips | Learn

Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
ByYvonne Quashie March 8, 2023March 10, 2023

In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.

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