Service into Experience

Description

New to Customer Experience?
This course will introduce you to the basic concepts of Customer Experience and help you transition from customer service to customer experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession. This course is targeted at all frontline staff, CX and Service Ambassadors, Support Staff etc.

Course Training Objectives
• Understand the concept of customer experience (CX)
• Understand how CX affects the organization and its goals
• Gain exposure to the variety of skills needed in the CX profession

Training Modules
• Introduction to Customer Centricity
• Introduction to CX
• The role of Service in CX
• The CX competencies
• CX terminologies and meaning
• Introduction to CX Measurements

Training Venue
The Service Into Experience course will be held virtually on Ms Teams.

Investment
✔ CXP Ghana Members – GHS 1100.00/participant
✔ Non-CXP Ghana Members – GHS 1500.00/participant

Dates:
Saturday 7 March 2026

Time:
9am to 5pm

Location:
Virtual (Meeting details will be shared via email)