Dear Members, Partners, and Fellow CX Professionals, Welcome to 2026. We closed the past year with a sense of immense pride. 2025 was a year of visibility and impact, where we proved that Experience Excellence is no longer a “nice-to-have”, it is a strategic imperative for the survival of any organization. Because of your dedication,…
As part of our annual theme “Experience Management: Transforming Business. Empowering Citizens. Positioning Ghana,” CXP Ghana is excited to share our 2026 activity calendar. This year is packed with impactful events designed to foster learning, networking, and advocacy for customer experience excellence. Key Activities for 2026 Why You Should Join These events are designed to:…
As we step into a new year, we are excited to unveil our annual theme for 2026:Experience Management: Transforming Business, Empowering Citizens, Positioning Ghana. This theme reflects our commitment to driving a customer-centric culture that goes beyond transactions and focuses on creating meaningful experiences for businesses, citizens, and the nation as a whole. What Does…
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Are you a CX Professional or Want to Gain your CX Certification? The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals are expected to utilize all of these areas in their profession and will find that they are critical for finding success within their organization. Duration…
CX Fundamentals Course Duration 9am – 5pm Training Date Saturday, 02 May 2026 Location Virtual (Ms Teams) Need Customer Experience Refresher? The CX Fundamental delves deeper into the concepts of Customer Experience and help you understand how they fit together for your organization. From CX maturity to CX Measurements, this course will help you launch…
Premium Member (PCXP) Criteria: Full member of a recognized CX or Service professional body. Degree or CX-specific certification with a minimum of 5 years of practical experience. Holds a managerial role equivalent to CX Manager or higher. Benefits: Mentorship opportunities (both mentor and mentee roles). Public speaking and facilitation opportunities at mid-level events and webinars….
Associate Member (ACXP) Criteria: Associate Member of a recognized CX or Service professional body approved by the Association Degree with a minimum of 3 years of practical experience in CX or Service. Certificate of participation in CXP Ghana Postgraduate Diploma in CX. Benefits: Networking opportunities with senior CX professionals. Access to mentee roles in the…
Affiliate Member (AFCX) Criteria: Degree or HND with minimal/no CX experience. Current student with an interest in CX or Service. Benefits: Foundational training programs and introductory webinars. Access to newsletters and CX resources. Opportunity to volunteer in CXP Ghana projects to gain experience. Introductory letters to help with internships or career growth. Networking events to…