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Fancy HQ nearby, Distant Contact Centre Far away
Imagine making a local call for assistance and almost instantly being ushered into an Indian landscape. Virtually being forced to converse about your banking issues with someone thousands of miles away, who mispronounces your name, mumbles his own and interrogates you as one ‘guilty until proven innocent’. Worse is that …
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Annual CXP Ghana Conference ’23
Welcome to the most anticipated and impactful Customer Experience event of the year in Ghana! Our mission is to create a transformative experience that leaves a lasting mark on attendees, industry professionals, and participants alike. This year, we’re raising the bar even higher, setting new standards for excellence, and fostering …
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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the …
