As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…
Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…
Join the CXP Ghana Association Team as a Volunteer! Are you passionate about Customer Experience (CX) and ready to support the growth of Ghana’s CX community? The CXP Ghana Association is looking for dedicated registered members to volunteer and assist our Executive Leaders. Available Roles: Executive Assistant to the President Membership Assistant Member Engagement &…
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Are you a CX Professional or Want to Gain your CX Certification? The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals are expected to utilize all of these areas in their profession and will find that they are critical for finding success within their organization. CXP…
New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
Fellow (FCXP) Criteria: Fellow of a recognized CX/Service professional body approved by the Association. Served 10+ years on the Council or as a past President of the Association. Demonstrated exceptional leadership and contributions to CX (Council decision). Benefits: Exclusive recognition and the title “FCXP.” Opportunities to serve as a keynote speaker or panelist at CXP…
Premium Member (PCXP) Criteria: Full member of a recognized CX or Service professional body. Degree or CX-specific certification with a minimum of 5 years of practical experience. Holds a managerial role equivalent to CX Manager or higher. Benefits: Mentorship opportunities (both mentor and mentee roles). Public speaking and facilitation opportunities at mid-level events and webinars….
Associate Member (ACXP) Criteria: Associate Member of a recognized CX or Service professional body approved by the Association Degree with a minimum of 3 years of practical experience in CX or Service. Certificate of participation in CXP Ghana Postgraduate Diploma in CX. Benefits: Networking opportunities with senior CX professionals. Access to mentee roles in the…
New to Customer Experience? This course will introduce you to the basic concepts of Customer Experience and help you transition from Customer Service to Customer Experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed to deliver great experiences. The focus points are: Introduction to Customer Centricity…
Affiliate Member (AFCX) Criteria: Degree or HND with minimal/no CX experience. Current student with an interest in CX or Service. Benefits: Foundational training programs and introductory webinars. Access to newsletters and CX resources. Opportunity to volunteer in CXP Ghana projects to gain experience. Introductory letters to help with internships or career growth. Networking events to…