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Are you a CX Professional or Want to Gain your CX Certification? The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals are expected to utilize all of these areas in their profession and will find that they are critical for finding success within their organization. CXP…
New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
New to Customer Experience? This course will introduce you to the basic concepts of Customer Experience and help you transition from Customer Service to Customer Experience. You will learn the terms, understand the concepts and gain exposure to the variety of skills needed to deliver great experiences. The focus points are: Introduction to Customer Centricity…