Category: <span>Learn</span>

Congratulations Esther Ofosuhene on your nomination for the CXPA Award for “Impact on CX Profession”

CXPA’s Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience.  Esther, who is the founder and current president of the Customer Experience Professionals Association Ghana has been nominated for this award under the category of ‘Impact on the CX Profession’. Nominated individuals within this …

CXP Ghana Annual Conference, Labadi Beach Hotel, October 6th

See you soon 🚀 We are ready for the 2nd Edition of the Annual CXP Ghana Conference.Last year was amazing, and this year promises to be more exciting with our well-experienced set of panelists, moderators, keynote speakers, and more. You can also grab the opportunity to network in our exhibition …

CXP Ghana celebrates and acknowledges its patron as a pacesetter in the Service Excellence industry.

Margaret Takyi-Micah, A nationally recognized Customer Service Expert, Speaker, Consultant, Coach, and Author. She holds an MBA from Henley Management College UK (Henley Business School) and a degree in English with Linguistics from the University of Ghana, Legon. She was adjudged distinguished alumni by the department of Linguistics on its …

What is Customer Experience Architecture?

The customer experience architecture connects all aspects of the customers’ experience with the business and the organization. It maps the fluidity of customers’ needs and expectations, highlights major opportunities to have business impact and translates these into clear organizational capabilities. Service providers are continually reshaping their offering in response to …

6 key areas to consider in Digital CX excellence

Digital CX excellence, from a customer perspective, is directly linked to the extent to which companies excel in six key areas: 1. Channel Flexibility •Ability to seamlessly switch between multiple channels without losing the context•Consistency of information across all channels•Ability to save and display a customer’s history 2. Reachability •Awareness•Existence …