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CXP Ghana

Blog Posts

  • Profile: Margaret Takyi-Micah
    Blog Posts | cxpghana | News

    Profile: Margaret Takyi-Micah

    ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

    PROFILE OF MARGARET TAKYI-MICAHMargaret Takyi-Micah is a distinguished Business Growth and Client SuccessStrategist, African Women’s Wealth Advocate, and Leadership Coach and Consultant.Widely recognized as the “Queen of Customer Service,” Margaret has built an illustrious career transforming customer service cultures across diverse industries. EDUCATION AND HONORS:Margaret holds an MBA from Henley Business School, UK, and a…

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  • CX Spotlight: Paa Kwesi Barnes
    CX Spotlight

    CX Spotlight: Paa Kwesi Barnes

    ByCXP Ghana June 16, 2025June 23, 2025

    Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development and Managing Consultant, Paa Kwesi brings over 22 years of cross-industry expertise—spanning banking, telecom, and HR—to help businesses build smarter, more human-centred systems. Under his…

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  • CX Spotlight: Adinor Puplampu
    CX Spotlight

    CX Spotlight: Adinor Puplampu

    ByCXP Ghana June 16, 2025June 23, 2025

    Meet Adinor Puplampu, the Principal and Founder of Batelier Consulting, and one of Ghana’s leading voices in Customer Experience Management. With over 20 years of experience, Adinor has consistently shaped the CX landscape through strategic leadership, practical innovation, and a relentless commitment to customer-centricity. As a respected thought leader, consultant, speaker, and facilitator, Adinor has…

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  • Reflections on being teachable
    Blog Posts | Learn

    Reflections on being teachable

    BySamuel Afotey May 21, 2025May 21, 2025

    I came across a simple message recently that really stuck with me:“Be teachable. You don’t know everything, and you’re not always right.” It hit home! In a culture that often celebrates boldness and self-assurance, we can easily overlook the quiet strength of humility. Power without wisdom can turn reckless. Confidence without a willingness to learn…

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  • E-Levy Cancellation Through the CX Telescope: What It Means for Customers
    Blog Posts | Learn

    E-Levy Cancellation Through the CX Telescope: What It Means for Customers

    ByShadrach Agbledzie April 4, 2025April 4, 2025

    The cancellation of the E-Levy is more than just a financial policy shift—it’s a customer experience transformation. Let’s examine the impact through the CX lens: 🔍 Customer Effort: With no extra charges, customers will find it easier and more cost-effective to use digital payment channels instead of resorting to cash transactions. 🔍 Emotional Experience: The…

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  • Shifting Strategies in Banking: The CX Implications for Customers and Businesses
    Blog Posts | Learn

    Shifting Strategies in Banking: The CX Implications for Customers and Businesses

    ByAdinor Puplampu March 25, 2025March 25, 2025

    As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…

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  • Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX
    Blog Posts | News

    Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX

    ByYvonne Quashie March 8, 2025March 13, 2025

    Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…

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  • Volunteer Application
    Uncategorized

    Volunteer Application

    ByJohn Peter 'JP' Dadson February 13, 2025May 6, 2025

    Join the CXP Ghana Association Team as a Volunteer! Are you passionate about Customer Experience (CX) and ready to support the growth of Ghana’s CX community? The CXP Ghana Association is looking for dedicated registered members to volunteer and assist our Executive Leaders. Available Roles: Executive Assistant to the President Membership Assistant Member Engagement &…

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  • Introducing the 2025 Activity Calendar: Elevate Your Customer Experience Journey with CXP Ghana!
    Uncategorized

    Introducing the 2025 Activity Calendar: Elevate Your Customer Experience Journey with CXP Ghana!

    ByCXP Ghana January 10, 2025January 15, 2025

    At CXP Ghana, we believe in empowering customer experience professionals through knowledge sharing, skill-building, and networking opportunities. This year, our 2025 Activity Calendar is packed with events and training sessions to support your personal and professional growth. Here’s a sneak peek at what’s in store: ☕ Coffee Chats (February 28th & June 27th): A casual…

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  • CX Zone #6
    CX Zone | Uncategorized

    CX Zone #6

    ByCXP Ghana December 25, 2024January 17, 2025

    CX Zone #6 Discover the Power of Customer Experience with the Latest Edition of the CXP Ghana Newsletter! As 2024 comes to a close, we’re excited to unveil the latest edition of the CXP Ghana Newsletter—a celebration of growth, innovation, and resilience in customer experience. Packed with exclusive insights, reflections, and success stories, this special…

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