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  • Highlights from the 5th Annual CXP Ghana Conference & CXX Awards 2025
    Conference | CXXAwards | Events

    Highlights from the 5th Annual CXP Ghana Conference & CXX Awards 2025

    ByJohn Peter 'JP' Dadson October 17, 2025October 21, 2025

    Driving Inclusive Innovation for a Sustainable CX Future Accra, 10 October 2025 — The Labadi Beach Hotel was alive with energy last Friday as Ghana’s CX community gathered for the 5th Annual CXP Ghana Conference & CXX Awards. Under the theme Inclusive Innovation: A Sustainable Future Driven by Diversity, Accessibility, and AI in CX, the…

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  • Prog Line Up – 5th Annual CXP Ghana Conference & CXX Awards
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    Prog Line Up – 5th Annual CXP Ghana Conference & CXX Awards

    ByJohn Peter 'JP' Dadson October 9, 2025October 10, 2025

     INCLUSIVE INNOVATION: A SUSTAINABLE FUTURE DRIVEN BY DIVERSITY, ACCESSIBILITY, AND AI IN CX 7:30 am Registration and Welcome Coffee (SPONSORED – LABADI BEACH) 9:00 am Prayer followed by Opening Remarks – George Sappor (Host) 9:05 am Welcome Address – Margaret Takyi-Micah (Council Chair, CXP Ghana) 9:10 am Setting the Tone: Redefining Experience – Building a…

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  • Nominations Extended: Ghana Customer Experience Excellence Awards 2025
    Blog Posts | CXXAwards | Events | News

    Nominations Extended: Ghana Customer Experience Excellence Awards 2025

    ByJohn Peter 'JP' Dadson September 5, 2025September 5, 2025

    📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to Friday, 12th September 2025. This extension gives more individuals and companies the chance to participate in this landmark recognition program, while also allowing…

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  • Nominations Close 5 September: Ghana Customer Experience Excellence (CXX) Awards 2025
    Conference | cxpghana | CXXAwards | Events | News

    Nominations Close 5 September: Ghana Customer Experience Excellence (CXX) Awards 2025

    ByJohn Peter 'JP' Dadson August 25, 2025August 25, 2025

    Nominations for the Ghana Customer Experience Excellence Awards 2025 are officially open and will close on 5 September 2025. This year’s awards will honour outstanding individuals who are shaping the future of customer experience in Ghana. Whether you are a professional, leader, educator, or rising star in the CX field, this is your opportunity to…

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  • Profile – Evelyn Acquah Idemudia
    Blog Posts | cxpghana | News

    Profile – Evelyn Acquah Idemudia

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Evelyn is Chief Customer Officer of Absa Bank Ghana limited. Prior to this role, she was Head of Customer Segments and Affluent Banking at Absa Bank Ghana, responsible for the development and ownership of Customer Value Propositions for the Affluent segment. She has over 20 years’ experience in Banking and Finance with core expertise in…

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  • CXX Awards – Frequently Asked Questions (FAQs)
    cxpghana | CXXAwards | Events

    CXX Awards – Frequently Asked Questions (FAQs)

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Frequently Asked Questions (FAQs) Ghana Customer Experience Excellence (CXX) Awards 2025 1. What is the Ghana CXX Awards? The Ghana Customer Experience Excellence (CXX) Awards is the country’s first cross-industry awards platform dedicated to celebrating excellence in Customer Experience (CX). It recognises individuals and organisations making a significant impact in customer service, innovation, and experience…

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  • Profile: Robert deGraft-Hanson
    Blog Posts | cxpghana | News

    Profile: Robert deGraft-Hanson

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Robert deGraft-Hanson is a seasoned Public Financial Management (PFM) Specialist and Management Consultant with extensive expertise in improving governance, transparency, and accountability in the use of public resources. With over 25 years of post-qualification experience in auditing, accounting, development finance, and public sector reforms, he has worked across Ghana, Liberia, Sierra Leone, and Kenya, supporting…

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  • Profile: Paa Kwesi Barnes
    Blog Posts | cxpghana | News

    Profile: Paa Kwesi Barnes

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development and Managing Consultant, Paa Kwesi brings over 22 years of cross-industry expertise—spanning banking, telecom, and HR—to help businesses build smarter, more human-centred systems. Under his…

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  • Ghana’s First-Ever Customer Experience Excellence Awards Is Here
    Conference | CXXAwards | Events | News

    Ghana’s First-Ever Customer Experience Excellence Awards Is Here

    ByJohn Peter 'JP' Dadson August 7, 2025August 7, 2025

    Something big just happened in Ghana’s customer experience space. On Tuesday 5th August, at a vibrant press event in Accra, Customer Experience Professionals Association Ghana (CXP Ghana) officially launched the Ghana Customer Experience Excellence (CXX) Awards – the first awards in the country dedicated solely to customer experience trailblazers. That’s right – the professionals behind the moments that make customers…

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  • Profile: Stella Jonah
    Blog Posts | cxpghana | News

    Profile: Stella Jonah

    ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

    Mrs. Stella Jonah is the Head of Prudential Supervision at the National Insurance Commission and has worked at the Commission (NIC) for several years in different capacities in Finance and Administration, Internal Audit, the Office of the Commissioner and Supervision. She is a Fellow of the Chartered Insurance Institute of Ghana (CIIG) and an Associate…

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