Annual CXP Ghana Conference 22′
We have reserved a special seat for you, with a lovely discount for a limited time only.
Grab this opportunity now, whilst the offer lasts.
Save a seat at the Annual CXP Ghana Conference.
Purchase a ticket now.

We have reserved a special seat for you, with a lovely discount for a limited time only.
Grab this opportunity now, whilst the offer lasts.
Save a seat at the Annual CXP Ghana Conference.
Purchase a ticket now.

On this episode of CX Spotlight, we talked with Evelyn Acquah; Chief Customer Officer of ABSA Bank Ghana.
It is now commonplace to see organizations using influencers as part of a digital marketing strategy. Often the concept of influencer marketing has been construed as Celebrity marketing or Celebrity endorsement. While the lines are blurry on the distinction between the two in our part of the world, the focus of this post is to…
Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…
New to Customer Experience or Need a Refresher? The CX Fundamental course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You will…
Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development and Managing Consultant, Paa Kwesi brings over 22 years of cross-industry expertise—spanning banking, telecom, and HR—to help businesses build smarter, more human-centred systems. Under his…