• Akwaaba

    The leading non-profit organization in Ghana focused on fostering and developing the Customer Experience (CX) profession within the country and beyond.

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    Connect with industry experts, share your experiences, and stay informed on the future of customer experience in Ghana and beyond.

RECENT BLOG POSTS

Explore and learn through others and their experiences. Check out these community created blog posts.

Ghana’s First-Ever Customer Experience Excellence Awards Is Here
Ghana’s First-Ever Customer Experience Excellence Awards Is Here

Something big just happened in Ghana’s customer experience space. On Tuesday 5th August, at a vibrant press event in Accra, Customer Experience Professionals Association Ghana (CXP Ghana) officially launched the Ghana Customer Experience

CX Spotlight: Paa Kwesi Barnes
CX Spotlight: Paa Kwesi Barnes

Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development

CX Spotlight: Adinor Puplampu
CX Spotlight: Adinor Puplampu

Meet Adinor Puplampu, the Principal and Founder of Batelier Consulting, and one of Ghana’s leading voices in Customer Experience Management. With over 20 years of experience, Adinor has consistently shaped

Looking Back: Annual CXP Ghana Conference ’24
Looking Back: Annual CXP Ghana Conference ’24

The recently concluded CXP Ghana Conference was a remarkable gathering of industry leaders, innovators, and stakeholders, all united by a common goal: to enhance citizen experiences across Ghana.

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CX PRO
CX PRO

Are you a CX Professional or Want to Gain your CX Certification? The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals