CX PRO

Description

Are you a CX Professional or Want to Gain your CX Certification?
The CXPA recognizes there are several core competencies essential to the discipline of customer experience. Customer Experience Professionals are expected to utilize all of these areas in their profession and will find that they are critical for finding success within their organization.

Duration – 9am – 5pm

Training Dates
Saturday, 01 August 2026
Saturday, 08 August 2026
Saturday, 15 August 2026
Saturday, 22 August 2026
Saturday, 29 August 2026

Location –  In – Person
Certification of Participation – Yes

Course Training Objectives
• Understand the 5 competencies of CX
• Apply the 5 competencies as a professional
• Prepare you to become a Certified Customer Experience professional
• Position yourself as a true CX professional

Training Modules
• Customer Experience Strategy
• Culture and Accountability
• Metrics, Measurements and ROI
• Design, Implementation, and Innovation
• Customer Insights and Understanding

Training Venue
The CX Pro course will be held in person and location will be communicated ahead of the session.