Skip to content
CXP Ghana
  • ConferenceExpand
    • CXX Awards
  • Membership Registration
  • My AccountExpand
    • Portal
    • Upgrade Membership
    • Members Directory
    • Logout
  • Login
  • ADMINExpand
    • Welcome to your CXP Ghana Portal
    • Registration Successful
  • Who we areExpand
    • Careers
    • Contact Us
  • Cart
CXP Ghana

Blog Posts

  • Nominations Extended: Ghana Customer Experience Excellence Awards 2025
    Blog Posts | CXXAwards | Events | News

    Nominations Extended: Ghana Customer Experience Excellence Awards 2025

    ByJohn Peter 'JP' Dadson September 5, 2025September 5, 2025

    📍 Accra, 2 September 2025 CXP Ghana is pleased to announce that, due to popular demand, the deadline for nominations for the Ghana Customer Experience Excellence Awards 2025 has been extended to Friday, 12th September 2025. This extension gives more individuals and companies the chance to participate in this landmark recognition program, while also allowing…

    Read More Nominations Extended: Ghana Customer Experience Excellence Awards 2025Continue

  • Profile – Evelyn Acquah Idemudia
    Blog Posts | cxpghana | News

    Profile – Evelyn Acquah Idemudia

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Evelyn is Chief Customer Officer of Absa Bank Ghana limited. Prior to this role, she was Head of Customer Segments and Affluent Banking at Absa Bank Ghana, responsible for the development and ownership of Customer Value Propositions for the Affluent segment. She has over 20 years’ experience in Banking and Finance with core expertise in…

    Read More Profile – Evelyn Acquah IdemudiaContinue

  • Profile: Robert deGraft-Hanson
    Blog Posts | cxpghana | News

    Profile: Robert deGraft-Hanson

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Robert deGraft-Hanson is a seasoned Public Financial Management (PFM) Specialist and Management Consultant with extensive expertise in improving governance, transparency, and accountability in the use of public resources. With over 25 years of post-qualification experience in auditing, accounting, development finance, and public sector reforms, he has worked across Ghana, Liberia, Sierra Leone, and Kenya, supporting…

    Read More Profile: Robert deGraft-HansonContinue

  • Profile: Paa Kwesi Barnes
    Blog Posts | cxpghana | News

    Profile: Paa Kwesi Barnes

    ByJohn Peter 'JP' Dadson August 18, 2025August 18, 2025

    Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development and Managing Consultant, Paa Kwesi brings over 22 years of cross-industry expertise—spanning banking, telecom, and HR—to help businesses build smarter, more human-centred systems. Under his…

    Read More Profile: Paa Kwesi BarnesContinue

  • Profile: Stella Jonah
    Blog Posts | cxpghana | News

    Profile: Stella Jonah

    ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

    Mrs. Stella Jonah is the Head of Prudential Supervision at the National Insurance Commission and has worked at the Commission (NIC) for several years in different capacities in Finance and Administration, Internal Audit, the Office of the Commissioner and Supervision. She is a Fellow of the Chartered Insurance Institute of Ghana (CIIG) and an Associate…

    Read More Profile: Stella JonahContinue

  • Profile: Margaret Takyi-Micah
    Blog Posts | cxpghana | News

    Profile: Margaret Takyi-Micah

    ByJohn Peter 'JP' Dadson July 18, 2025August 18, 2025

    PROFILE OF MARGARET TAKYI-MICAHMargaret Takyi-Micah is a distinguished Business Growth and Client SuccessStrategist, African Women’s Wealth Advocate, and Leadership Coach and Consultant.Widely recognized as the “Queen of Customer Service,” Margaret has built an illustrious career transforming customer service cultures across diverse industries. EDUCATION AND HONORS:Margaret holds an MBA from Henley Business School, UK, and a…

    Read More Profile: Margaret Takyi-MicahContinue

  • Reflections on being teachable
    Blog Posts | Learn

    Reflections on being teachable

    BySamuel Afotey May 21, 2025May 21, 2025

    I came across a simple message recently that really stuck with me:“Be teachable. You don’t know everything, and you’re not always right.” It hit home! In a culture that often celebrates boldness and self-assurance, we can easily overlook the quiet strength of humility. Power without wisdom can turn reckless. Confidence without a willingness to learn…

    Read More Reflections on being teachableContinue

  • E-Levy Cancellation Through the CX Telescope: What It Means for Customers
    Blog Posts | Learn

    E-Levy Cancellation Through the CX Telescope: What It Means for Customers

    ByShadrach Agbledzie April 4, 2025April 4, 2025

    The cancellation of the E-Levy is more than just a financial policy shift—it’s a customer experience transformation. Let’s examine the impact through the CX lens: 🔍 Customer Effort: With no extra charges, customers will find it easier and more cost-effective to use digital payment channels instead of resorting to cash transactions. 🔍 Emotional Experience: The…

    Read More E-Levy Cancellation Through the CX Telescope: What It Means for CustomersContinue

  • Shifting Strategies in Banking: The CX Implications for Customers and Businesses
    Blog Posts | Learn

    Shifting Strategies in Banking: The CX Implications for Customers and Businesses

    ByAdinor Puplampu March 25, 2025March 25, 2025

    As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…

    Read More Shifting Strategies in Banking: The CX Implications for Customers and BusinessesContinue

  • Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX
    Blog Posts | News

    Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX

    ByYvonne Quashie March 8, 2025March 13, 2025

    Celebrating Esther Dokuwaa Ofosuhene: The Queen of CX If there’s anyone who deserves a grand celebration today, it’s Esther Dokuwaa Ofosuhene—popularly known as the Queen of CX in Ghana. She’s not just the President of Customer Experience Professionals Ghana (CXP Ghana) but also the first certified CX professional in the country. And if you’ve ever…

    Read More Celebrating Esther Dokuwaa Ofosuhene: The Queen of CXContinue

Page navigation

1 2 3 … 8 Next PageNext

Connect with CXP Ghana

Facebook FacebookX TwitterInstagram InstagramLinkedin LinkedinEmail Email

© 2025 CXP Ghana built by BrandCraft

  • Conference
    • CXX Awards
  • Membership Registration
  • My Account
    • Portal
    • Upgrade Membership
    • Members Directory
    • Logout
  • Login
  • ADMIN
    • Welcome to your CXP Ghana Portal
    • Registration Successful
  • Who we are
    • Careers
    • Contact Us
  • Cart