CX Fundamentals – May 2

Description

CX Fundamentals Course
Duration 9am – 5pm
Training Date Saturday, 02 May 2026
Location Virtual (Ms Teams)

Need Customer Experience Refresher?
The CX Fundamental delves deeper into the concepts of Customer Experience and help you understand how they fit together for your organization. From CX maturity to CX Measurements, this course will help you launch CX for you or your organization.

Course Training Objectives
• Understand the concept of CX Maturity
• Understand how Persona and Journeys affects the organization and its goals
• Gain exposure to the variety of CX Measurements

Dedicated In-Person Session for Groups Available Certification of Participation
– Yes