INCLUSIVE INNOVATION: A SUSTAINABLE FUTURE DRIVEN BY DIVERSITY, ACCESSIBILITY, AND AI IN CX 7:30 am Registration and Welcome Coffee (SPONSORED – LABADI BEACH) 9:00 am Prayer followed by Opening Remarks – George Sappor (Host) 9:05 am Welcome Address – Margaret Takyi-Micah (Council Chair, CXP Ghana) 9:10 am Setting the Tone: Redefining Experience – Building a…
Join the CXP Ghana Association Team as a Volunteer! Are you passionate about Customer Experience (CX) and ready to support the growth of Ghana’s CX community? The CXP Ghana Association is looking for dedicated registered members to volunteer and assist our Executive Leaders. Available Roles: Executive Assistant to the President Membership Assistant Member Engagement &…
At CXP Ghana, we believe in empowering customer experience professionals through knowledge sharing, skill-building, and networking opportunities. This year, our 2025 Activity Calendar is packed with events and training sessions to support your personal and professional growth. Here’s a sneak peek at what’s in store: ☕ Coffee Chats (February 28th & June 27th): A casual…
CX Zone #6 Discover the Power of Customer Experience with the Latest Edition of the CXP Ghana Newsletter! As 2024 comes to a close, we’re excited to unveil the latest edition of the CXP Ghana Newsletter—a celebration of growth, innovation, and resilience in customer experience. Packed with exclusive insights, reflections, and success stories, this special…
CXPA will celebrate the tenth annual CX Day on Tuesday, October 4, 2022. “CX Day is one of my favorite days of the year,” said Nancy Porte, CCXP, 2022 CXPA Chair. “It is an opportunity to celebrate the happy customers and positive outcomes that come from an organization united by a commitment to delivering great…
Our theme for this years Annual CXP Ghana Conference: Accelerating growth through Customer Experience: The Case Study of Organisations and Industries. What are your thoughts on this topic ?
Customer-experience leaders start with a differentiating purpose and focus on improving the most important customer journey first—whether it be opening a bank account, returning a pair of shoes, installing cable television, or even updating address and account information. Then they improve the steps that make up that journey. To manage expectations, they design supporting processes…