I enjoy sharing my thoughts with you. I am sure you can tell I write from the heart and some of these thoughts are often inspired by my personal experiences. That said, let’s discuss the topic for today. This week I had an encounter with the CEO of a thriving business. Her business growth was…
This will be a very short one, I promise. The world as we know it has evolved into an even faster paced one with no time to spare and the constant need for comfort. Drive-throughs have become my thing now. Why walk in, when you can drive through! On one of the overly busy Fridays,…
Anyone close to me, knows I’m a sucker for love. I am that sappy woman who ‘awwws’ and ‘ooohs’ at ALL the romantic scenes in a movie. Ask me to plan a romantic gesture for your loved one and I will jump off my sick bed. Who knows, I might have been a “Love Doctor”…
‘One of the major issues plaguing human potential in the corporate world today is work-life balance. The term itself diminishes our ability to make the case that work can be a richly rewarding part of a person’s life and should in many ways be personal.’ Matthew Kelly In the jungle there’s a chaos of sounds…
“Standards are not established by your proclamations, they are established by your routines.” T Jay Taylor Quite recently, I was part of a very absorbing training session. We were required to make a list of professional standards and personal values we wanted to be associated with. It seems a pretty simple ask….I mean, I live…
Contrary to popular belief, managing the Customer Experience of an organization is serious business. Different institutions will require varying strategies to achieve the same goal of customer satisfaction. You may also have a clear strategy to start with, but that will gradually metamorphose into a more customized one as you respond to the specific needs…