Prog Line Up – 5th Annual CXP Ghana Conference & CXX Awards
INCLUSIVE INNOVATION: A SUSTAINABLE FUTURE DRIVEN BY DIVERSITY, ACCESSIBILITY, AND AI IN CX
7:30 am
Registration and Welcome Coffee (SPONSORED – LABADI BEACH)
9:00 am
Prayer followed by Opening Remarks – George Sappor (Host)
9:05 am
Welcome Address – Margaret Takyi-Micah (Council Chair, CXP Ghana)
9:10 am
Setting the Tone: Redefining Experience – Building a Future Where Every Customer Counts – Esther Dokuwaa Ofosuhene (President, CXP Ghana)
Message From Headline Sponsor: Designing for Everyone: The Power of Inclusive CX in a Digital World – Stephen Blewett (CEO, MTN)
9:25 am
Congratulatory Message from Barbados High Commission
9:30 am
Solidarity Message from CIMG: Ama Amoah (Vice-President, CIMG)
9:35am
9:55 am
Panel Discussion: Designing Memorable Moments: Harnessing AI, Diversity, and Accessibility to Transform Customer Journeys in Africa’s Leisure Sectors
| Fred Pappoe | Former Vice President, Ghana Football Association (GFA) |
| Anne Aidoo-Forson | Manager of Strategy and Operations, KPMG |
| Ruddy Kwakye | The Founder & CEO, The Rave Group |
| David Eduaful | MD, Labadi Beach Hotel |
10:55am
Power Networking Break
11:10 am
Presentation: State of CX in Africa Report 2025 – Onome Debbie Akwara (Managing Consultant, Niche CX)
11:30 pm
Panel Discussion: From Regulation to Experience: How Policy Can Enable Sustainable CX through Inclusive Innovation
| Maame Saah Oduro-Frimpong | Head of Market Conduct, Bank of Ghana (BoG) |
| Charles Ansong Dankyi | Head of Special Projects (NIC) |
| Derek Laryea | Former Head of Research and Policy Development – Ghana Telecoms Chamber and Public Policy Consultant |
| Prof. Kobby Mensah | Deputy CEO, Ghana Tourism Development Company (GTDC) |
12:30 pm
Refresh & Relate Break
GHANA CXX AWARDS – CELEBRATING CX EXCELLENCE
1:00 pm
Welcome and Opening Remarks – George Sappor (Host)
1:05 pm
Cultural Performance
1:15 pm
Chairman’s Address: Celebrating Customer Experience Excellence – Hon. Julius Debrah (Chief of Staff, Office of the President)
1:35 pm
Presentation on the Awards Process – Jonathan Lutterodt (Partner, Strategy & Operations, KPMG)
1:55 pm
Spotlight on Judges| Presentations of Awards |Photo Ops
3:25 pm
Vote of Thanks and Event Closing – Kojo Dougan ( Vice President, CXP Ghana)
3:30 pm
Lunch: Networking and Farewell
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