Customer Experience Professionals Ghana
 
CXP Ghana

Kojo Dougan

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Vice President
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Kojo Dougan is an experienced Business Operations & Strategy Executive with a passion for skills development, mentoring and a demonstrated history of working in the information technology and services industry.

He is a Certified Solutions Provider with 20 years of experience in developing iterations and strategizing technology solutions for the private sector and is recognized for leadership strategies, building relationships, and planning useful digital finance solutions for financial inclusion providers and dedicated to efficiency, entrepreneurship, and long-term results.

Has been an Advisor to a number of fintech and startups with the responsibility of ensuring best practice approach and developing frictionless user experience modules in digital channels.

In 2019, he coached 2 startups to win first and second place in the Ghana Innovation Hub ‘’Innovate Ghana’’ competition. In 2020 he coached Oniocha to win and represent Ghana at the finals of the MEST Africa Challenge.

In 2020, Kojo was Consultant to Pezesha Africa, a Kenya based fintech that was among the 2 finalists selected for the SME Blended Lending and SME Crowdfunding Pilot project of the UNCDF GrEEn program.

Among other achievements, the significant MoUs and collaborative agreements between Ghana Standards Board of Ghana and South Africa Board of Standards and the Sod cutting and commissioning of KPONE Independent Power Generating Plant (first licensed, first Greenfield, largest IPP in Ghana, first thermal project financed in sub Saharan Africa) were initiated and achieved during his tenure as President of GSABC.

At Interpay he led the team to build its client base from 2 to 120 merchants and led the drive to become a pioneering GHIPSS partner for GHLINK online payments.

He was also Project Lead in the scoping, product development and Partnerships development of the Ghana NHIA digital renewal project that made it possible for 11 million persons to renew their National health policies via mobile money. The project was launched on schedule and on budget for pilot in February 2018 and public launch in December 2018.

As Consultant to Bluespace, he built the digital and fintech unit from scratch and provided significant insights into digital transformation methods to help its transition from an OEM Reseller to a new technology company.

As a member of GARIA, (Ghana Association of Restructuring & Insolvency Advisors) Kojo played key roles in turning around the Ghana South Africa Chamber (GSABC) into profitably within 3 years (2016-2019) and positioning Interpay, a Ghanaian fintech for acquisition by a US firm in 2018.

Kojo was included in the selective GIZ/Aya Institute Trainer of Trainer courses in December 2019 to provide training to bank workers in the area of Digital Banking and Innovations.

Kojo is the charter Vice-President of Digital Finance Practitioners Ghana, the local affiliate of the Digital Frontiers Institute, the global leading training center for financial inclusion and digital finance.