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CXP Ghana

Author: Yvonne Quashie

National Organizer
  • Will you get a Pearl or a Pebble? – The Service in Customer Experience
    Blog Posts | Learn

    Will you get a Pearl or a Pebble? – The Service in Customer Experience

    ByYvonne Quashie July 31, 2024July 31, 2024

    “Is a single bad apple enough to spoil the entire bunch?“That question echoed in my mind as I pulled out of the sleek parking lot of Oasis Bank on Osu Oxford Street.It was January 2, 2024, and I was determined to start the year by taking charge of my finances. There was a bustling sound…

    Read More Will you get a Pearl or a Pebble? – The Service in Customer ExperienceContinue

  • A Ghana That Works – Crafting the Ultimate Ghanaian Experience
    Blog Posts | Learn

    A Ghana That Works – Crafting the Ultimate Ghanaian Experience

    ByYvonne Quashie February 27, 2024February 27, 2024

    At CXP Ghana, our rallying cry for the year is the “Citizen Experience.” We understand that as citizens, we’re all stakeholders deserving of a nation that thrives on excellence in every interaction.

    Read More A Ghana That Works – Crafting the Ultimate Ghanaian ExperienceContinue

  • An Experience to Remember !
    Blog Posts | Learn

    An Experience to Remember !

    ByYvonne Quashie December 20, 2023December 20, 2023

    They say ‘travel and see,’ and boy, did I plunge headfirst into that mantra when the opportunity arose to train a group of professionals abroad! Get ready for a wild ride as I unveil a story that will have you on the edge of your seat. Let’s kick off by clarifying that this isn’t your…

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  • Flightmare: The PhD Graduation That Wasn’t…
    Blog Posts | CX Zone

    Flightmare: The PhD Graduation That Wasn’t…

    ByYvonne Quashie November 17, 2023November 23, 2023

    As the clock struck 6 AM, I, Naa Dedei Sama, walked into the bustling airport with unwavering confidence. A subtle smile played on my lips as the thrill of fulfilment coursed through my veins. I was on the brink of receiving my hard-earned PhD after years of dedication and hard work. However, this day held more than just academic success; crucial job interviews were also on the horizon, and my quest for early tickets had left me sleep-deprived.

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  • What Airbnb Did Right!
    Blog Posts | cxpghana | cxtips | Learn

    What Airbnb Did Right!

    ByYvonne Quashie June 8, 2023June 12, 2023

    In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…

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  • Making the dream a Reality
    Blog Posts | cxpghana | cxtips | Learn | Training

    Making the dream a Reality

    ByYvonne Quashie June 8, 2023June 8, 2023

    Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…

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  • Being Intentional!
    Blog Posts | cxtips | Learn

    Being Intentional!

    ByYvonne Quashie June 2, 2023June 8, 2023

    “Intentional we choose to be, With fresh eyes we truly see. A step forward with a heartfelt smile, To make the world a better mile.” The idea of customer experience may seem complicated, but it’s really about creating a business that’s easy and enjoyable to deal with at any time. We all want to feel…

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  • The Future is Here: How AI Can Drive CX And Grow Your Business
    Blog Posts | cxpghana | cxtips | Learn

    The Future is Here: How AI Can Drive CX And Grow Your Business

    ByYvonne Quashie March 22, 2023March 24, 2023

    Have you ever been blown away by how fast a task was completed? Well, the answer may be AI.

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  • The Power of Emotions in CX.
    Blog Posts | cxpghana | cxtips | Learn

    The Power of Emotions in CX.

    ByYvonne Quashie March 9, 2023March 10, 2023

    Understand the role emotions and empathy play in the customer’s overall experience of your service or business.

    Read More The Power of Emotions in CX.Continue

  • Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success
    Blog Posts | cxpghana | cxtips | Learn

    Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX Success

    ByYvonne Quashie March 8, 2023March 10, 2023

    In this post, we emphasize on the importance of avoiding CX shortcuts and explain how good training can help you achieve this goal.

    Read More Winning the Right Way: Why and How to Avoid Shortcuts in Achieving CX SuccessContinue

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