As a premier non-profit organization dedicated to the cultivation and promotion of this profession. We are proud to recognize individuals and organizations that have made a significant impact.
Meet Paa Kwesi Barnes, the driving force behind Senrab ConsulTech, a Ghana-based consulting firm helping organizations navigate digital transformation, streamline operations, and elevate customer experiences. As Director of Business Development and Managing Consultant, Paa Kwesi brings over 22 years of cross-industry expertise—spanning banking, telecom, and HR—to help businesses build smarter, more human-centred systems. Under his…
Meet Adinor Puplampu, the Principal and Founder of Batelier Consulting, and one of Ghana’s leading voices in Customer Experience Management. With over 20 years of experience, Adinor has consistently shaped the CX landscape through strategic leadership, practical innovation, and a relentless commitment to customer-centricity. As a respected thought leader, consultant, speaker, and facilitator, Adinor has…
Meet Issaka Ibrahim, a distinguished professional who has made significant contributions to the customer experience discipline. With over 12 years of leadership experience in the financial industry, Issaka is a seasoned financial expert known for his strategic vision and customer-centric approach. As a Chartered Global Investment Analyst and the General Manager of Metropolitan Pensions Trust…
Meet Dr. Birago Antwi- Agyei, a seasoned Customer Service Practitioner with over 25 years’ experience in Customer Service. Within this period, she has been involved in delivering customer service in the airline, banking and public sectors. Her areas of expertise include Strategy formulation, Training Needs assessment, Developing and facilitating of training programs. She has a…
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Adel Afele-Gavu. We had the pleasure of getting to know her better, and her story may just inspire you to continue making a difference in your own way. Can you describe your journey to…
In the world of CX, there are countless unsung heroes making remarkable strides. In this edition, we shine a spotlight on Mr. Stephen Essien. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way. Profile Stephen Essien has made…
Meet Yvonne, a certified Customer Experience Specialist (CXS) with over 14 years of dedicated service, leaving an indelible mark on Ghana’s customer experience landscape. Yvonne’s expertise spans customer experience, service excellence, and branch operations, grounded in data-driven strategies that reshape the customer journey.
In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Mr. Gideon Ataraire. We had the pleasure of getting to know him better, and his story may just inspire you to continue making a difference in your own way.
In the world of CX, there are countless unsung heroes making remarkable strides. In part 2 of this edition, we shine a spotlight on Dr. Yaw Ofori-Adjei (Consultant Physician, Korle-Bu Teaching Hospital and CTO of Fairgreen Ghana Ltd). We had the pleasure of getting to know him a little better, and his stories may just…
In the world of CX, there are countless unsung heroes making remarkable strides. In part 1 of this edition, we shine a spotlight on Chidinma O. Braye – Yankee (Group Head – Corporate Comm. Service Quality & E-Business, OmniBSIC Bank). We had the pleasure of getting to know her a little better, and her stories…