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CXP Ghana

Author: Adinor Puplampu

  • Shifting Strategies in Banking: The CX Implications for Customers and Businesses
    Blog Posts | Learn

    Shifting Strategies in Banking: The CX Implications for Customers and Businesses

    ByAdinor Puplampu March 25, 2025March 25, 2025

    As Treasury Bill (T-bill) rates decline, banks in Ghana are rethinking their investment strategies. With reduced returns on T-bills, they are shifting focus toward more lucrative avenues—primarily increased lending to the private sector. While this presents significant opportunities for both banks and borrowers, it also introduces challenges that could impact customer experience (CX) in profound…

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  • Fancy HQ nearby, Distant Contact Centre Far away
    Blog Posts | Learn

    Fancy HQ nearby, Distant Contact Centre Far away

    ByAdinor Puplampu August 15, 2023August 21, 2023

    Imagine making a local call for assistance and almost instantly being ushered into an Indian landscape. Virtually being forced to converse about your banking issues with someone thousands of miles away, who mispronounces your name, mumbles his own and interrogates you as one ‘guilty until proven innocent’. Worse is that after shocking you and quickly…

    Read More Fancy HQ nearby, Distant Contact Centre Far awayContinue

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  • Conference
    • CXX Awards
  • Membership Registration
  • My Account
    • Portal
    • Upgrade Membership
    • Members Directory
    • Logout
  • Login
  • ADMIN
    • Welcome to your CXP Ghana Portal
    • Registration Successful
  • Who we are
    • Careers
    • Contact Us
  • Cart