Contact Center Leader of the Year

Award Description:

Celebrates a mid-to-senior level Contact Center professional who has demonstrated exceptional leadership, innovation, and measurable results in delivering outstanding customer experience at their Contact Center within the last year

• Both self-nominations and peer/organization-led nominations are welcome (self-nomination and nomination of others carry equal weight)
• Submissions must be supported by relevant evidence of impact and performance:
  • One Letter of Support or Endorsement
  • Organisational Awards, if any
  • Media or Photo Evidence

Nomination Criteria

• Industry Affiliation: Be currently employed in an organisation within any industry.
• Role Scope: Hold a role that directly influences customer experience in a contact center (e.g., CC Head, Team lead, Manager, etc.)
• Experience: Have at least 5 years of experience in contact center.
• Project Involvement: Be actively involved in leading, managing, or delivering at least one customer experience initiative in the past 12–24 months.