CX Practitioner of the Year

Award Description:

Celebrates a mid-to-senior level CX and Service professional who has demonstrated exceptional leadership, innovation, and measurable results in delivering outstanding customer experience in their organisation within the last year

• Both self-nominations and peer/organization-led nominations are welcome (self-nomination and nomination of others carry equal weight)
• Submissions must be supported by relevant evidence of impact and performance:
  • One Letter of Support or Endorsement
  • Organisational Awards, if any
  • Media or Photo Evidence
  • Evidence of Impactful Initiatives (top 3 if any)

Award Sectors:

• Banking
• Insurance
• Telecommunications
• Health
• Public Sector
• Hospitality

Nomination Criteria

• Industry Affiliation: Be currently employed in an organisation within the sectors identified (ie. Banking, Insurance, Telecoms, Public Sector, Hospitality or Health)
• Role Scope: Hold a role that directly influences customer experience (e.g., CX Manager, Digital Banking Lead, Customer Insights Analyst, Service Quality Head, etc.).
• Experience: Have at least 8 years of experience in a customer-facing or CX-related role within the Banking, Insurance, Telecoms, Public Sector, Hospitality or Health sector.
• Project Involvement: Be actively involved in leading, managing, or delivering at least one customer experience initiative in the past 12–24 months.