Annual CXP Ghana Conference ’23
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Annual CXP Ghana Conference ’23

Welcome to the most anticipated and impactful Customer Experience event of the year in Ghana! Our mission is to create a transformative experience that leaves a lasting mark on attendees, industry professionals, and participants alike. This year, we’re raising the bar even higher, setting new standards for excellence, and fostering unparalleled connections that will shape…

CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.
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CX as a Strategic Differentiator – Avoid the expression “I can’t do anything about it”, when serving customers.

Customer experience is the foundation of any business. It can make or break a company’sreputation, revenue, and growth potential.With the rise of digital technology, customers have become more empowered than everbefore. They expect a seamless, personalized, and positive experience whenever they interactwith a business. In essence, no customer deserves the phrase “I can’t do anything…

CX Zone Gh – Inside CXP Ghana July 2023 #2

CX Zone Gh – Inside CXP Ghana July 2023 #2

Message From the Team ! Welcome to the thrilling second edition of our CX Newsletter, where we unveil the latest updates and exhilarating developments in customer experience and CXP Ghana! A huge shoutout to our incredible contributors and sponsors who made this newsletter a reality. This edition is packed with captivating content, including an insightful…

How CX Works For Small Businesses
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How CX Works For Small Businesses

IntroductionCX is an integral part of every business big or small, new, or existing. Why? Because there are very few businesses without competition, and the existence of competition means customers have options. This begs the question why must a customer choose a particular business? Well, the answer is quite simple, the business is able to…

Corporate Hangout – Fri 30th June 2023
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Corporate Hangout – Fri 30th June 2023

Customer feedback is absolutely crucial in today’s business landscape. It’s the key to unlocking exceptional customer experiences that will set you apart from the competition. 🌟 But wait, there’s more! Are you struggling to identify and fix those pesky processes that are hindering your customers’ journey? We’ve got you covered. 💪 Join us as we…

What Airbnb Did Right!
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What Airbnb Did Right!

In today’s competitive market, companies need to stand out to attract and retain customers. One way to do that is by providing an exceptional customer experience. Many businesses spend thousands of dollars on market research, customer surveys, and other methods to gather feedback from their customers without actually using them. However, some companies have found…

Making the dream a Reality
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Making the dream a Reality

Understanding the impact of Communication and Storytelling in your CX strategy I tend to fully agree with George Bernard Shaw, Nobel Prize-winning playwright, who said, “The single biggest problem in communication is the illusion that it has taken place.” You see, as CX practitioners, we all, including this writer, feel we have communicated anytime we…